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Montrose Environmental Group · 1 month ago

Client Services Manager - Environment Laboratory

USA-NC-Durham-Capitola Drive

Full-time

Onsite

Mid, Senior Level

$90K/yr - $105K/yr

5+ years exp

Montrose Environmental Group is a global environmental services provider seeking a Client Services Manager for their Durham, NC lab. The role involves managing client projects, leading the project management team, and ensuring exceptional customer experiences while supporting laboratory operations.

Environmental Engineering

Responsibilities

Lead the PM team to deliver a consistently exceptional customer experience for our clients

Manage clients’ projects through all phases of laboratory operations, including their own book of work

Participate in strategic discussions as a member of senior laboratory leadership

Provide technical and logistical support to PM team and sales staff

Personnel supervision, time management, and operational efficiency

Hiring and disciplinary actions within the team

Foster professional development of PMs to enhance their career opportunities

Communicate with clients about the nature of the samples being submitted to the lab and, in conjunction with technical team members, use your knowledge and expertise to ensure successful outcomes

Work closely with the lab to ensure that turn-around-times, short hold times and other sample issues are thoroughly communicated

Prioritize the workday based on deadlines, workload, and other related factors

Conflict resolution, personnel skills development and team building

Comply with Enthalpy’s Quality Assurance Program and other policies

Comply with Enthalpy’s Health and Safety Plan

Other duties as assigned

Qualification

Environmental laboratory experienceAnalytical chemistry knowledgeProject managementBachelor's degree in sciencesCommunication skillsTime management skillsProblem-solving skillsFlexibilityAdaptability

Required

Bachelor's degree in the chemical, environmental, physical or biological sciences

5+ years of environmental-related experience including demonstrated progress in managing staff and projects

Experience working for an environmental laboratory company with progressive responsibilities as a Customer Service Representative, and/or Account Management/Sales

Familiarity with analytical chemistry processes and motivation to learn a wide variety of routine environmental testing procedures

Excellent communication skills, both written and oral, and the ability to relate professionally with outside clients as well as establish productive working relationships with laboratory and management personnel while also acting as a customer advocate

Excellent time management and organizational skills with the ability to handle multiple priorities simultaneously and operate in a fluid environment while accommodating priorities for both customers and internal operations

Flexibility to adjust quickly and effectively to frequent changes and altered priorities

Ability to work independently with minimal supervision

Excellent problem-solving skills. Ability to anticipate and recognize problems and communicate details with laboratory and management personnel, assisting with diagnosing root causes and taking corrective action to prevent recurrence