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Chase · 1 month ago

Credit Card Fraud Specialist I Bilingual English and Spanish Required

3700 Wiseman Blvd Bldg 2, San Antonio, TX, 78251, US

Full-time

Onsite

Entry Level

1+ years exp

Chase is a leading financial services firm, and they are seeking a Credit Card Fraud Specialist I who is bilingual in English and Spanish. In this role, you will provide exceptional customer service to clients, manage high volumes of inbound calls, and offer innovative solutions while adhering to established procedures.

BankingFinancial Services

Responsibilities

Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products

Utilizes customer service expertise to interpret needs and deliver continuous insights

Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

Excels both independently and collaboratively, driving team success and achieving goals

Follows all regulatory and departmental practices and procedures diligently

Takes ownership of each customer interaction while treating them with respect and responding with empathy

Qualification

Customer service skillsBilingual EnglishSpanishComputer literacyCommunication skillsProblem-solving skillsEmpathyMultitaskingAdaptabilityDecision-making skills

Required

Reading and speaking in both Spanish and English fluently is required for this role

Communication, information gathering, and decision-making skills

Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

Ability to manage complex customer interactions using empathy, composure, and sound judgment

Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

Adaptability and efficiency in fast-paced, dynamic, and results-driven environments

Ability to solve problems and effectively present and explain solutions

Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

High school diploma or GED required