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DEPT® · 2 weeks ago

Associate Director, Project Manager

United States

Full-time

Remote

Lead/Staff, Director/Executive

$94K/yr - $145K/yr

5+ years exp

DEPT® is a Growth Invention company that helps ambitious brands grow faster by operating at the intersection of technology and marketing. The Associate Director, Project Manager will spearhead client-facing initiatives focused on implementing Experience Cloud solutions, managing project planning, and ensuring exceptional customer experience.

AdvertisingBrand MarketingDigital MarketingInternetMarketing

H1B Sponsor Likely

Responsibilities

Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations

Clearly understand and communicate customer requirements and integration points in the context of the statement of work

Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs

Manage all day-to-day administrative activities of a given project from inception to closure

Accurately forecast revenue, profitability, margins, bill rates and utilization across projects

Maintain regular communication with both the customer and internal teams and constantly manage customer expectations

Achieve customer satisfaction through successful delivery of defined project scope

Compile customer requests and deployment issues, to provide a feedback channel into our core products

Act as the central client point of contact throughout the life of the project

Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice

Provide oversight for services engagements to ensure adherence to governance standards and support customer success

Coordinate escalations across multiple teams, including sales, services, and product organization

Identifies partnership opportunities and capitalizes on 'add-on' sales opportunities across projects

Qualification

Adobe Experience CloudClient Facing ExperienceProject ManagementAgile MethodologiesProblem-Solving SkillsStakeholder ManagementRevenue ForecastingChange ManagementCustomer SatisfactionPost-Mortem AnalysisGovernance StandardsSales OpportunitiesHigh-Traffic ServicesCustom Software DevelopmentMicrosoft DynamicsWorkfrontCertificationsCommunication SkillsLeadership SkillsRelationship BuildingOrganizational SkillsTeam Management

Required

Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP

5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations

Experience in client facing project management in an agency or professional services environment

Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist

Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs

Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments

Prior experience with the launch and operation of a highly available, high traffic internet or mobile service

Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems

Solid understanding of custom software development processes and engagement methodologies

Practical experience in managing agile development projects is a plus

Ability to manage in an environment of ambiguity with diverse stakeholders

Ability to build strong relationships and generate opportunities for repeat business

Must be able to travel, up to 40-60%

BS/BA Degree or equivalent experience

Preferred

One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent

Prior experience with Microsoft Dynamics and Workfront

Benefits

Healthcare, Dental, and Vision coverage

401k plan, plus matching

PTO

Paid Company Holidays

Parental Leave

Company

DEPT®

Glassdoor3.9

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster.

Founded in 2016

Amsterdam, Noord-Holland, NLD

1001-5000 employees

https://www.deptagency.com

H1B Sponsorship

DEPT® has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)