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SoftServe · 1 month ago

Client Partner, Oil & Gas

Houston, TX

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $190K/yr

8+ years exp

SoftServe is a leading IT consulting company, and they are seeking a Client Partner in their Oil & Gas Division. The role involves leading business development activities, building relationships with clients, and achieving sales targets while providing tailored solutions to meet client needs.

Health CareMedia and EntertainmentRetailSoftware

Growth Opportunities

Hiring Manager

Erica H.

Responsibilities

Lead business development activities, develop new opportunities with existing client(s), and achieve sales booking and billing targets

Develop and maintain a key account plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals

Build and grow relationships with relevant decision-makers that result in increased account revenue and wallet share

Use personal expertise to uncover the client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement

Facilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress

As the customer champion you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation

Achieve superior NPS scores with clients, provide input into client participation in the SoftServe NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction, and provide leadership

Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategy

Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issues

Ensure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures, and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards

Understand major IT infrastructure and security requirements at the client side

Be an active member of our client partner community, participate in the development of your own capabilities (assessment and development planning activities, formal and informal training, external professional accreditation)

Expected to embrace our company values, as a SoftServian, you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one another

Collaborate with internal and external stakeholders to support the timeliness of invoice processing

Leverage client relationships to prompt facilitation of payment, as deemed appropriate

Crisis resolution (strategizing, approving, communicating, overall support, etc.)

Qualification

Consultative salesAccount revenue growthIT consulting knowledgeClient relationship managementNegotiation skillsPresentation skillsCrisis resolutionMulti-cultural teamworkRegulatory knowledgeProject management certificationsInterpersonal skillsCommunication skillsSelf-drivenTeam collaboration

Required

8+ years' experience consultative sales or customer management with an emphasis on account revenue growth, working with enterprise or large Oil & Gas clients

Ability to travel up to 30%

Bachelor's Degree

Preferred

Master's degree

Strong understanding of IT consulting and software development terms and concepts, technology, external regulation, and industry best practices

Experience working in a fast-paced environment

Experience of working with multi-cultural and geographically disbursed teams

Experience in building a trusted rapport with clients, influencing decision making, and working across executive and operational levels on the IT and business side

Experience in tracking multiple customers and managing legal processes (contract renewals, negotiations, NDA, etc.)

Self-driven and highly motivated to excel

Strong interpersonal and communication skills

Strong negotiation and presentation skills

Relevant certifications in client success/relationship, project management, or leadership (CBRM, CSAP, ITIL, PMP, etc.) are advantageous