PayPal · 12 hours ago
Principal, Experience Architecture & AI Innovation
San Jose, CA
Full-time
Hybrid
Lead/Staff
$188K/yr - $324K/yr
10+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Principal, Experience Architecture & AI Innovation role is focused on leading the design and technology strategies to integrate intelligence and automation within PayPal’s design organization.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Establish overall business or technical strategy for user experience initiatives
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Map and re-design design-to-delivery workflows, identifying where automation and intelligence can remove friction or unlock new capability
Prototype AI-assisted processes for design QA, accessibility, content creation, and portfolio planning
Partner with Design Ops and Finance to integrate data pipelines linking Asana, Jira, Figma, and Workday into the AI-Planning system
Lead the concept and technical prototype of the Experience Intelligence Hub — a central layer connecting customer intent data, product telemetry, and design decisions
Define taxonomy, metadata, and data flows between XD, Research, and Product Analytics
Partner with AI Platform teams to safely expose and visualize insights for design use
Work with the VP Platforms & Tools and Senior Director, Experience Architecture to connect system design, service blueprints, and experience data models
Introduce intelligent pattern libraries that adapt based on usage and performance signals
Prototype AI copilots and plugins that bring intelligence into daily design workflows
Coach cross-functional partners on AI-native ways of working; create documentation and proof points that scale adoption
Collaborate with XD leadership on a roadmap for automation maturity and capability development
Partner with the CDO Office to quantify ROI and efficiency gains from automation pilots
Operate across Design, Product, Engineering, Data Science, and Finance
Translate technical possibilities into design outcomes — showing, not telling, what intelligence-driven design looks like in practice
Qualification
Required
10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
10–15 years blending design, engineering, and systems work (e.g., design technologist, systems designer, creative technologist, or principal IC)
Strong command of modern product toolchains: Figma, Replit, Cursor, Jira, Confluence, Workday, and APIs
Demonstrated experience integrating AI/ML models, building plugins or workflow automations
Fluency in JavaScript/TypeScript or Python; ability to prototype intelligent tools
Strategic thinker who can visualize systems and communicate them clearly to executives
Thrives in ambiguous environments and can independently identify leverage points for change
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase