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AvalonBay Communities · 1 month ago

Resident Services Coordinator

LOC-10008-New York Office

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $78K/yr

0+ years exp

AvalonBay Communities, Inc. is an equity REIT focused on developing, redeveloping, acquiring, and managing distinctive apartment homes. The Resident Services Coordinator is responsible for implementing programs to enhance resident satisfaction during renovation processes and addressing resident inquiries and concerns in accordance with customer service standards.

HospitalityProperty DevelopmentProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Communicates with residents to ensure residents are knowledgeable regarding community’s services, operating procedures, and issues during renovation/rehabilitation process

Responds to resident requests, works with residents to minimize/resolve problems and complaints, and follows through to ensure issue is resolved

Coordinates resident service issues with appropriate community staff, such as maintenance, concierge, leasing, and management and ensures resident issues are resolved in a timely manner

Implements all applicable AVB policies and procedures and ensures compliance as needed

Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations

Qualification

Customer serviceMulti-family leasingMicrosoft OfficeGroup presentationsBasic arithmeticOffice equipment operationMobilityEnglish communicationFlexibility

Required

High School diploma or equivalent (GED) required

Valid driver's license and automobile insurance

0-1 year of multi-family leasing experience or in a customer service (e.g., hospitality, retail, etc.) organization

Reads and writes English as demonstrated by clear and concise written and verbal communications

Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form

Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual

Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations

Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine

Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.)

Occasionally operates motorized vehicles such as, but not limited to, a car, truck, van or golf cart

Frequently transports objects of up to 30 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving

Satisfactory completion of AVB's new hire orientation within 30 days of employment or the first training session offered after employment

Satisfactory completion of AVB's Managing a Customer Service Culture within 90 days of employment in the position or the first training session offered after employment in the position