Rockwoods Inc · 13 hours ago
ServiceNow Technical Lead
Salt Lake City, UT
Contract
Onsite
Senior Level, Lead/Staff
8+ years expRockwoods Inc is seeking an experienced ServiceNow Technical Lead to join their client’s team in Salt Lake City, UT. The role involves leading global teams, solving business and technical challenges, and delivering high-quality ServiceNow solutions, with a focus on CMDB management and platform upgrades.
Information Technology & Services
No H1B
Hiring Manager
Najib khan
Responsibilities
Serve as the primary onshore point of contact for the client
Coordinate effectively with the offshore delivery team to ensure seamless execution
Provide strategic direction and thought leadership on ServiceNow best practices
Design, develop, and implement ServiceNow solutions—focusing on CMDB and related modules
Configure, maintain, and optimize the CMDB to ensure accuracy and compliance
Lead ServiceNow upgrade activities, including testing, validation, and deployment
Develop custom workflows, automation, and integrations based on business needs
Oversee Discovery and Service Mapping to maintain accurate CI data
Define reconciliation rules, CI classes, and data models aligned to business processes
Troubleshoot CMDB issues in adherence to ITIL and governance standards
Lead ServiceNow implementation and enhancement projects
Prepare and present project updates, roadmaps, and status reports to stakeholders
Identify and manage project risks, dependencies, and improvement opportunities
Build and sustain strong relationships with client stakeholders
Translate business requirements into actionable technical deliverables
Provide guidance, training, and knowledge transfer to both onshore and offshore teams
Establish and maintain governance frameworks for CMDB and ServiceNow usage
Ensure compliance with organizational, security, and regulatory standards
Qualification
Required
8+ years of hands-on experience in ServiceNow development, implementation, and administration
Proven experience managing CMDB, Discovery, and Service Mapping
Strong background in ServiceNow upgrades and platform maintenance
Proficiency in JavaScript and Glide scripting
Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules
Experience with REST/SOAP APIs, MID Server configurations, and integrations
Skilled in creating ServiceNow reports and dashboards
Experience managing onshore and offshore teams
Excellent communication, presentation, and stakeholder management abilities
Preferred
ServiceNow Certifications: Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – CMDB, ITOM, or related modules
Education: Bachelor's degree in Computer Science, Information Technology, or a related field
Company
Rockwoods Inc
Our team has diverse group of experienced and talented professionals who can deliver everything from individual consulting and training to full-scale re-engineering, software planning, integration, database design, data migration and implementation.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase