Gametime · 1 week ago
Senior Product Manager, Customer Operations Technology
United States
Full-time
Remote
Senior Level
$212K/yr - $250K/yr
7+ years expGametime is a company focused on uniting the world through shared live experiences. They are seeking a Senior Product Manager to lead the technology strategy for their Customer Operations organization, focusing on improving customer satisfaction and operational efficiency through automation and innovative support tools.
E-CommerceEventsMedia and EntertainmentMobile AppsTicketing
Responsibilities
Own the product roadmap for Customer Operations technology (ticketing systems, IVR, chat, CRM integrations, agent tools, self-service workflows)
Develop and launch automation, AI-powered tools, and support workflows that improve efficiency and customer satisfaction
Partner closely with the Head of Customer Operations to align product priorities with operational goals and frontline needs
Champion the customer voice—leveraging data, feedback, and research to improve the support journey
Drive measurable operational impact through improved routing, faster resolution times, and enhanced self-service
Qualification
Required
7+ years of product management experience, with experience building tech for customer support, internal tools, automation, or operations
Strong analytical skills and deep comfort working with data
Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows
Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools
Customer-obsessed mindset—you care deeply about solving problems for fans and the teams who support them
Preferred
Experience with CRM/support platforms (Kustomer, Zendesk, Salesforce Service Cloud, Talkdesk, etc.)
Background in marketplaces, ticketing, live events, or fast-moving consumer tech companies
Experience working with payment, compliance, or operationally complex systems
Benefits
Flexible PTO
Competitive salary & equity package
Monthly Gametime credits for any event ($1,200/yr)
Medical, dental, & vision insurance
Life insurance and disability benefits
Diverse Family-forming benefits through Carrot Fertility
401k, HSA, pre-tax savings programs
Company off-sites and meet-ups
Wellness programs
Tenure recognition
Company
Gametime
Gametime sells last-minute tickets to the most popular events in sports, music, and theater.
201-500 employees
H1B Sponsorship
Gametime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$71.6MKey Investors
Nimble PartnersEvolution MediaAccel
2022-05-26Series C· $30M
2017-09-13Series Unknown· $8.2M
2016-09-21Series B· $20M
Leadership Team
Brad Griffith
CEO
Recent News
2025-12-10
2025-10-20
Company data provided by crunchbase