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KeyBank · 1 month ago

KPB Trust Officer

United States

Full-time

Remote

Senior Level

$71K/yr - $122K/yr

5+ years exp

KeyBank is a financial institution seeking a KPB Trust Officer to manage fiduciary responsibilities for high net worth clients. This role involves providing expert trust and estate administration, maintaining client relationships, and ensuring compliance with fiduciary policies.

Banking

Responsibilities

Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues

Designs and delivers sophisticated fiduciary solutions, using relationship team model (being prepared and participating in pre-call), to high net worth clients with complex financial needs

Administers complex fiduciary and/or agency accounts with a proactive, disciplined, consistent and comprehensive approach serving as a Fiduciary for Trust administration and post-death activities of fiduciary relationships

Analyzes and interprets legal instruments to determine duties and responsibilities of bank

Fulfills Key’s fiduciary responsibilities, ensuring retention of business and reputation

Demonstrates awareness of state specific estate and tax planning issues

Advises field teams and other partners on internal fiduciary issues

Identifies and resolves potential trust and estate tax-related issues

Demonstrates and applies sound fiduciary judgment

Engages appropriate centralized support teams for administration or expertise in the delivery of client advice

Executes, through Salesforce or other Comprehensive Practice Management process, prioritized pro-active client contacts, per service standards

Retains and deepens the relationship with a client including the next generation

Works closely with the Relationship Management Team to identify and prioritize opportunities to deepen relationships

Identifies Investment Management and Trust Opportunities as well as any other banking, lending or insurance needs

Fosters close business relationships to develop client loyalty and new business opportunities

Leads the relationship development and engagement for beneficiaries

Participates in the onboarding process for new clients in partnership with the Relationship Team

Seeks new opportunities and engages proper sales partners

Participates in relationship reviews as fiduciary expert upon request of field teams

Provides backup and support to other Officers

Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts

Serves as a resource for the team on projects needed

Fulfills Key’s fiduciary responsibilities with utmost adherence to all internal fiduciary policies and procedures, regulatory and legal requirements

Anticipates and mitigates risk on assigned accounts

Assumes accountability for all delegated fiduciary administrative work on assigned accounts

Supports business objectives through active advocacy and behavioral adoption

Develops and maintains knowledge of Key’s investment process and results

Participates in KeyCorp’s commitment to community

Qualification

Fiduciary ExpertiseTrust AdministrationClient Advisory ExperienceSales SkillsProblem SolvingCommunication SkillsOrganizational SkillsMicrosoft OfficeAction OrientedStrategic AgilityTeam CollaborationAttention to DetailClient FocusCreativityPresentation Skills

Required

Undergraduate degree or equivalent experience, accounting or finance preferred

A minimum of 5 years client advisory experience to ultra-affluent, business owners; tax or legal services to clients regarding trust and fiduciary matters, and in trust administration or fiduciary advisory services or equivalent work experience

Demonstrated fiduciary experience

Experience working with high-net-worth clients, preferably in a private bank

Demonstrated agility working with local Private Banking Teams, Commercial Bankers and Investment Bankers

Self-motivated, goal and results driven

Demonstrated ability to be accountable for a process and/or delivery from end to end

Ability to plan own workflow to meet deadlines

Preferred

Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills

Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people

Ability to interact effectively and collaboratively in a team environment

Ability to work, make decisions and manage client relationships independently while managing competing priorities

Ability to multi-task, quickly change direction and have an independent work ethic

Ability to exercise discretion due to accessing and handling highly sensitive information

Demonstrated attention to detail

Ability to learn and use proprietary software, databases and systems

Proficient in all Microsoft Office Applications