Radwell International · 4 days ago
Senior Salesforce Architect
Willingboro, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$165K/yr - $205K/yr
12+ years expRadwell International is seeking a Senior Salesforce Architect to own the end-to-end Salesforce architecture for their data, integrations, security, and scale. This role involves leading solution design and enabling distributed delivery teams to create scalable Salesforce solutions across various clouds while collaborating with cross-functional teams to enhance business efficiency.
AutomotiveTelecommunicationsTransportation
Responsibilities
Architect & Design
Define the multi-cloud target architecture, data model, and sharing/security model to support high-volume catalog, pricing, warranty/entitlement, and depot repair flows
Translate business processes (lead→quote→order, repair/RMA, returns, warranty) into scalable solutions using Apex, Lightning Web Components, Flows, Platform Events, and declarative best practices
Integrate the Enterprise
Lead real-time and near-real-time integrations with ERP (pricing, ATP, order/invoice status), radwell.com, Genesys Cloud (CTI/IVR/screen-pop), and marketing cloud, & data platforms
Select and govern integration patterns (REST, GraphQL, Platform Events, CDC, middleware such as MuleSoft/Boomi/Queues) with clear SLOs for latency, reliability, and data quality
Drive GTM, Service & CPQ Outcomes
Architect guided selling, complex pricing/discounting, approvals, and renewal/expansion motions (CPQ/Revenue Cloud preferred)
Design a unified service console (cases, knowledge, digital channels), integrated repair center workflows, and entitlement-aware SLAs
Govern, Secure, and Scale
Establish coding standards, review gates, and solution assurance; run design reviews and coach globally distributed teams
Own environment strategy (sandboxes), release management, and CI/CD (GitHub/Jenkins/Azure DevOps) with automated testing and test data
Ensure compliance (SOX, GDPR/CCPA, PII handling), auditability, and data retention policies
Enablement & Adoption
Lead the Salesforce Center of Excellence (CoE): roadmap, backlog shaping, architecture runway, partner/vendor management
Produce reference architectures, diagrams, and documentation; upskill admins, developers, and product owners
Agentic AI & Agentforce
Blueprint & use cases: Define Radwell’s Agentic AI strategy and where to deploy Salesforce Agent force (sales, service, RMA/repair, quoting/CPQ, order status, knowledge)
Task-first agents: Build agents that can reason, decide, and act; equipped with tools to price/quote via ERP, fetch order/invoice status, triage/deflect cases, schedule repairs, and suggest alternates/substitutions for hard-to-find SKUs
Grounding & guardrails: Ground agents on trusted Radwell data (catalog, pricing, inventory, entitlements) via Einstein & custom data platform (or equivalent); implement RBAC/ABAC, human-in-the-loop for high-risk actions (e.g., discount overrides), and full action audit trails
Tooling & orchestration: Configure Agentforce toolkits/skills and flows to invoke internal and external APIs (ERP, radwell.com, Genesys, payments, tax, shipping) using reliable patterns (Platform Events, CDC, queues, middleware)
Observability & control: Stand up command-center style telemetry (accuracy, escalation rate, tool-success, cost per task, latency) with policy controls and kill-switches by channel/region
Multi-channel experiences: Enable agents in the service console, on radwell.com (web chat), via Genesys (voice/IVR deflection & screen-pop), and in Slack for internal users (approvals, quote builds)
Safe scale-up: Pilot→production with canary releases, eval sets, red-teaming, and continuous prompt/test suites integrated into CI/CD
Qualification
Required
Technical Expertise: Solid understanding of Salesforce Platform, IT systems, software development, and sales-related technology infrastructure
Project Management Skills: Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment
Leadership: Demonstrated experience leading cross-functional teams and managing relationships with senior stakeholders
Communication Skills: Strong verbal and written communication skills, with the ability to present technical information to non-technical audiences
Ability to solve complex problems
Ability to quickly learn new tools and processes
Attention to detail
Ability to work effectively with little or no supervision
Strong written and verbal communication skills
Goal oriented project management skills
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Experience: 12+ years on Salesforce with 5+ years as a hands-on architect delivering integration-heavy, multi-cloud programs at scale (high data volume, complex pricing/entitlements) and with proven expertise in Apex, Visualforce, and Lightning Component Framework
Certifications: Salesforce Architect certification is required; Platform Data Architect is a plus
Proven delivery of Agentic AI/Salesforce Agentforce (or equivalent) with tool-using agents, grounding strategies, guardrails, and human-in-the-loop patterns at enterprise scale
Deep ERP integration experience (ideally Epicor P21), contact center (Genesys Cloud), and web/e-commerce; mastery of REST/GraphQL, Platform Events/CDC, middleware, and data sync patterns
Proficient in Salesforce platform development with strong understanding of Salesforce best practices and design patterns
Experience with Salesforce declarative development tools like Process Builder, Flows, and custom objects
Familiarity with REST and SOAP APIs, and experience in integrating Salesforce with external systems
Knowledge of SOQL and SOSL for efficient data manipulation within Salesforce
Experience with CI/CD tools and version control (Git, Jenkins) is a plus
Strong problem-solving skills and the ability to manage multiple projects simultaneously
Excellent communication and interpersonal skills with a customer-oriented approach
Ability to work both independently and collaboratively within a team
Preferred
Sales Operations Knowledge: Familiarity with sales processes, including CRM and sales pipeline management tools, to align IT solutions effectively
Standing up a Salesforce CoE and enabling a global delivery model
CPQ/Revenue Cloud, Experience Cloud portals, entitlement contracts, renewals
Data Cloud, Einstein/GenAI, conversation intelligence, knowledge generation with governance
Experience with Slack as a conversational surface for internal agent workflows
Change Management: Experience managing organizational change, especially when implementing new technologies or workflows
Budget Management: Proficiency in managing budgets and understanding financial impact related to project investments
Benefits
Health, dental, and vision coverage
Fully paid short- and long-term disability benefits
$50,000 in Life and Accidental Death & Dismemberment insurance
Additional voluntary benefits offered through Unum
Automatically enrolled at 3% into the Company’s 401(k) Plan
15 days of PTO annually
Six Company-paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Company
Radwell International
Radwell, established in 1979, is a global leader in industrial automation solutions, providing new, never-used, refurbished, obsolete, and hard-to-find automation, industrial, electrical, and MRO components to businesses of all sizes.
1001-5000 employees
H1B Sponsorship
Radwell International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Greenbriar Equity Group
2022-04-04Acquired
2021-01-01Private Equity· $200M
Leadership Team
Scott Vaughn
Chief Strategy Officer (CSO)
Recent News
Google Patent
2024-04-14
Google Patent
2024-04-14
2023-08-08
Company data provided by crunchbase