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Chase · 1 month ago

Technology Support III - Production Management, Issues Management

2118 E Elliot Rd, Tempe, AZ, 85284, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Chase is a leading financial services firm, and they are seeking a Technology Support III team member for their Commercial & Investment Bank - Production Management team. The role focuses on ensuring operational stability and performance of production applications while fostering a culture of continuous improvement.

BankingFinancial Services

Responsibilities

Serve as a Senior SME within the Issues Management Team

Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved

Effectively communicate root cause analysis of issues to internal and external stakeholders as directed

Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities

Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components

Leads and ensures assigned project activities are completed within established timelines

Qualification

Advanced SQL queriesIncident managementProduction supportAWS CloudOracle DatabaseSplunkUnixLinux CommandsClient facing experienceLLMExperience in automationCommunication skillsOrganizational skillsTime management skillsWork independentlyCollaboration skills

Required

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries

Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing

Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands

Excellent communication skills, organizational, time management skills and client facing experience

Ability to work independently with minimal supervision as well as collaborate within a group

Experience with incident management, production support and problem management processes

Experience with Large Language Models (LLM) and experience in automation

Preferred

Ability to influence and lead technical conversations with other resolver groups as directed

Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested

Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management

Collaborates with Application Management and Development teams to understand application functions and related downstream processing components