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RELX · 1 month ago

Sales Support Administrator (SSA)

Dayton, OH (Springboro Pk)

Full-time

Onsite

Entry Level

$40K/yr - $66K/yr

1+ years exp

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Sales Support Administrator (SSA) will provide operational support to the Small Law field sales organization, collaborating with various teams to enhance efficiency and responsiveness in sales processes.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management

Responsibilities

Support key metrics tracking, reporting, and analysis to provide visibility into field sales performance and operational effectiveness

Coordinate operational activities and maintain accurate records related to customer accounts, contract tracking, and field sales support to ensure timely follow-through

Provide timely follow-up on customer and field requests—including billing inquiries, credentialing, training coordination, and issue resolution—serving as a central point of contact for internal and external inquiries

Record and maintain account information in internal systems, ensuring data accuracy and consistency across CRM and reporting tools

Collaborate with field sales and cross-functional teams (Finance, Operations, IT, HR, etc.) to resolve issues, streamline processes, and improve efficiency

Coordinate Sales team handoffs and related administrative steps to ensure smooth transitions from the onboarding process to the retention team, and consistent customer support

Other duties as assigned

Qualification

CRM systemsMicrosoft OfficeCustomer support experienceOrganizational skillsManage prioritiesInterpersonal skillsCommunication skillsAttention to detail

Required

Associate degree or equivalent experience required

1–2 years of experience in an operations, customer support, or administrative role (preferably within a sales or service environment)

Strong interpersonal and communication skills, with a customer-centric approach

Exceptional attention to detail and organizational skills

Proven ability to manage multiple priorities and work independently

Proficiency with Microsoft Office applications (Excel, Word, PowerPoint) and CRM systems

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice