Agfa Radiology Solutions · 1 month ago
Service Technical Trainer
Greenville, SC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAgfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The Technical Trainer will provide knowledge transfer and training regarding the product line, manage training center equipment, and offer escalated support for AGFA’s DR product line to team members and customers.
Artificial Intelligence (AI)ConsultingHealth CareHealth DiagnosticsHospitalImage RecognitionMedicalMedical DevicePrintingSoftware
Hiring Manager
Michael Machowski
Responsibilities
Provide knowledge transfer and training with regard the product line
Manage and maintain Greenville training centre equipment
Provide escalated support for AGFA’s DR product line to team members and field resources
Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team
Manage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher-level support teams
Participate in Regional Launch discussions re the Service/Support readiness of your product specialities as required
Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status
Must be eligible to travel (1 week per month if necessary)
Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues
Participate in on site visits at customer sites to provide escalated support when necessary
Qualification
Required
Degree or diploma or experience in a technological field or an equivalent combination of education and experience
Ten + years' work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training
Strong technical experience and the ability to work with teams in a virtual environment
Knowledge of networking and operating systems associated with X-ray and DR products
Excellent communication and customer service skills
Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation
Analytic and solution driven
Eligible to travel when necessary
Preferred
Experience delivering X-ray DR Product Training a plus
Benefits
Dynamic global organization with a history of innovation and strong product portfolio.
Challenging environment combined with a supportive management structure.
Career development and growth.
Competitive salary and benefit package.
Friendly work environment surrounded by dedicated and professional colleagues.
Company
Agfa Radiology Solutions
Agfa Radiology Solutions provides DR rooms, mobile X-ray, retrofit detectors, MUSICA software, SmartXR, film, printers, and services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase