Rowan · 1 month ago
District Manager, California
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $105K/yrRowan is an innovative ear-piercing and hypoallergenic jewelry brand that prioritizes safety and celebration in every customer experience. The District Manager of Studios will oversee operations across multiple studio locations, focusing on team development, sales growth, and operational excellence to ensure a joyful and safe ear piercing experience for customers.
RetailShopping
Responsibilities
Lead, mentor, and develop Area and Studio Managers to ensure they meet performance standards, are equipped to manage their teams effectively, meet Rowan’s operational expectations, and cultivate a positive, customer-centric studio culture
Provide regular, constructive feedback to Area and Studio Managers to help them improve their performance and leadership skills
Prioritize dedicated time to support studios facing challenges with employee retention and operational performance, providing guidance to elevate them to Rowan’s standards
Ensure that managers are effectively addressing and resolving employee issues in a timely manner, fostering a positive work environment and maintaining team morale
Guide managers on best practices for handling employee relations, including performance management, conflict resolution, and team development
Act as a resource for managers when dealing with complex employee issues, offering advice and support to ensure issues are handled in line with company policies and values
Monitor the handling of employee issues across studios to ensure consistency and adherence to Rowan's standards
Oversee the day-to-day operations of 8-12 studio locations, ensuring each location adheres to Rowan’s policies, procedures, and brand standards
Conduct regular 8 hour shift studio visits (at least once every 8 weeks per location) to assess performance, provide guidance, and ensure operational excellence
Analyze sales data, customer feedback, and operational reports to identify trends and areas for improvement; implement immediate feedback and corrective actions as necessary
Validate and track studios’ progress through Dashboard Checklists and take appropriate action
Ensure studios maintain a clean, safe, and welcoming environment that complies with health and safety regulations, particularly regarding piercing procedures
Drive sales growth and profitability across all locations by setting clear performance targets, monitoring progress, and implementing strategies to achieve goals
Work with Studio Managers to optimize product displays, manage inventory, and execute promotional activities that align with company goals
Monitor financial performance, manage budgets, and ensure that all locations operate within their financial targets
Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience
Champion Rowan’s commitment to address escalated customer concerns or complaints professionally, ensuring swift resolution and maintaining customer satisfaction
Serve as the primary point of contact between studio locations and corporate teams, ensuring clear and effective communication of company initiatives, policies, and goals
Ensure stores are clear on SOPs expectations and that they are executed in a timely and efficient manner
Report regularly on district performance, opportunities and successes to corporate leadership
Partner with the HR team to recruit, interview, and select top talent for open studio positions, ensuring alignment with Rowan’s values and customer-centric approach
Oversee the onboarding and training process for new hires, ensuring a smooth integration into the team and consistent delivery of the Rowan experience across all studios
Participate in the strategic planning process for the district, contributing insights on market trends, customer preferences, and operational opportunities
Partner with key stakeholders and assist in the opening of new studio locations within the district, including staffing, training, and setup to ensure a successful launch
Qualification
Required
Proven experience in multi-unit retail management, with a strong track record of driving sales and operational excellence across all locations
Exceptional leadership skills, with experience in coaching, mentoring, and developing teams
Strong organizational and multitasking abilities, with the capacity to manage multiple locations effectively
Excellent communication skills, with the ability to build relationships and influence across all levels of the organization
Analytical skills with the ability to interpret sales data, identify trends, and make data-driven decisions
Big picture mindset, able to anticipate changing needs and comfortable managing change
Competitive and business-driven. There's not a goal out there you won't achieve
Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences
Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)
Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales
This role requires frequent travel (up to 75%) within the assigned district
Must be able to work flexible hours, including weekends and holidays, as needed
Preferred
Knowledge of health and safety regulations, particularly related to ear piercing, is a plus
Benefits
Medical/Dental/Vision Health Plans
Long-term Disability
Life Insurance
401k and Roth IRA Plans
Paid accrued vacation, sick, and holidays
Employee discounts on our amazing products!
Company
Rowan
Rowan is an ear piercing and jewelry brand for everyone. We believe in “Piercing for All”.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$24MKey Investors
VMG Partners
2021-10-27Series B· $20M
2019-07-24Seed· $4M
Leadership Team
Louisa Schneider
Chief Executive Officer and Founder
Greg Beebe
CFO & COO
Recent News
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