Macy's · 1 month ago
Bloomingdale's Digital Customer Care Specialist - Various schedules, Hybrid Flex, With Weekend
3393 Peachtree Road NE, Atlanta, GA, 30326, US
Full-time
Hybrid
Entry, Mid Level
2+ years expMacy's is a storied retail company that has been part of America's heart for over 160 years. The Bloomingdale’s Digital Customer Care Specialist role focuses on engaging with clients to create exceptional customer experiences and achieve business goals through effective communication and problem-solving.
Consumer GoodsFashionRetail
Responsibilities
Provide outstanding selling and service to Bloomingdale’s clients through digital channels, including telephone and email
Ensure the client is always the priority, delivering an exceptional customer experience
Develop expert product knowledge, understanding features and benefits, and communicate this information to clients
Navigate multiple systems, applications, and resources to service clients and resolve issues
Make independent decisions to assist clients effectively
Build sales and customer loyalty by using product and service knowledge to develop repeat business and fully resolve complex issues
Assist with Macy’s.com overflow calls as needed
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Maintain regular, dependable attendance and punctuality
Qualification
Required
High School diploma or equivalent
Minimum of 2-3 years of experience in elevated customer care, hospitality, or related fields
Demonstrated ability to address escalated customer inquiries promptly and effectively, ensuring resolution and satisfaction
Excellent verbal and written communication skills for interacting with customers, drafting detailed correspondence, and presenting findings
Strong problem-solving abilities to collect data, analyze situations, and propose effective solutions
Proficiency in collecting and analyzing data to track trends, identify opportunities, and make data-driven decisions
Ability to collaborate with internal teams, including Escalation Leads, to minimize and manage escalations effectively
High level of attention to detail for composing accurate reports, interpreting instructions, and managing multiple priorities
Self-motivated and driven individual with a strong work ethic and the ability to work independently or collaboratively
Ability to manage multiple priorities and meet deadlines consistently in a dynamic work environment
This position requires talking, sitting and reaching with arms and hands
Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
Reaching, including above eye level
Involves close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
Able to navigate multiple computer applications from a dual monitor setup
Preferred
Experience with credit services and familiarity with regulatory or government agencies such as the CFPB/BBB is advantageous
Benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
bloomberglaw.com
2026-01-24
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2026-01-17
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