Quest Talent Solutions ยท 2 days ago
Manager, Network & System Operations
Greater Phoenix Area
Full-time
Onsite
Senior Level
5+ years expQuest Talent Solutions is seeking a proven and proactive Manager, Network & Systems Operations to lead a small, high-impact technology team. This management role focuses on setting direction, driving accountability, and ensuring operational excellence across network, systems, and infrastructure functions.
Staffing & Recruiting
Hiring Manager
Drew Schmidt
Responsibilities
Lead and develop the network, systems, and integration operations team with a focus on clarity, accountability, and high performance
Provide direction for core systems operations, stepping in during critical issues when needed
Empower team members to own solutions while serving as an escalation point during high-priority incidents
Set infrastructure priorities in coordination with Strategic Technology Operations and Helpdesk leadership
Align team objective with broader organizational goal through intentional planning and partnership
Enforce sustainable change management practices with a focus on risk mitigation and clear communication
Ensure quality documentation and process adherence across systems, hardware, and software
Maintain and improve core infrastructure services including Cisco UCS (FlexPod), Cisco Networking, Aruba Wireless, NetApp, and Palo Alto firewalls
Oversee disaster recovery readiness through robust DRaaS implementation and regular testing
Maintain systems uptime and reliability through proactive monitoring and issue resolution
Build and manage strong relationships with key partners including hardware vendors, MSSP, SOC provider
Partner with Arena Technology to ensure consistent operational reliability across facilities
Qualification
Required
Proven leader with a strong operational mindset, experienced in guiding infrastructure teams, prioritizing effectively, driving accountability, and delivering results in fast-paced environments
Technically proficient in Cisco networking (routing, switching, UCS/FlexPod), NetApp, Aruba Wireless, Palo Alto firewalls, and DRaaS solutions, with hands-on capabilities when needed
Skilled in vendor management and collaboration, particularly with MSSPs, SOC providers, and infrastructure partners, ensuring strong external partnerships and service delivery
Adept at change management, access control, and maintaining clear, thorough operational documentation to support stability and compliance
Clear, confident communicator who builds alignment, develops team capabilities, and thrives in service-driven settings
5+ years of experience leading network and systems operations in enterprise or multi-site environments, with a focus on infrastructure and IT services
Strong leadership background with a track record of owning processes, driving operational accountability, and guiding high-performing teams
Hands-on expertise in Cisco networking (UCS, routing, switching), VMware, NetApp, Aruba Wireless, Palo Alto firewalls, and DRaaS solutions
Skilled in implementing change management, access control, and maintaining clear documentation standards to support security and efficiency
Proven success managing vendor relationships, including MSSPs and SOC providers, ensuring effective and secure service delivery
Preferred
Bachelor's degree in Information Technology or a related field; certifications such as CCNP, ITILv4, or CISSP
Experience in sports, live entertainment, or venue operations
Company
Quest Talent Solutions
Quest Talent Solutions is a boutique recruiting firm specializing in a range of industries from retail to sports and entertainment to eCommerce.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase