USAJOBS · 1 month ago
CCC DIVISION CHIEF
Multiple Locations, USA
Full-time
Onsite
Lead/Staff, Director/Executive
$168K/yr - $195K/yr
1+ years expUSAJOBS is part of the Defense Human Resources Activity, and they are seeking a CCC Division Chief. The incumbent will manage 11 government employees and oversee DoD beneficiary support services, ensuring customer satisfaction while protecting sensitive information.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Overall responsibility for customer advocacy to all users and beneficiaries of DMDC services and products and end to end support for all Defense Manpower Data Center (DMDC) field deployed assets for Real-time Automated Personnel Identification Systems (RAPIDS), Defense Biometrics Identification System (DBIDS), and Non-combatant Tracking System (NTS). This is a critical expansion, encompassing not only day-to-day operations but also the vital protection of sensitive information while ensuring customer satisfaction
Direct participation in and oversight of the design and developmental stages of contractual terms and agreements. This requires technical expertise, project management skills, and a deep understanding of contractual obligations
Exercises delegated managerial authority to establish annual, multi-year, and long-range work plans and schedules for technological changes within DMDC helpdesk operations. This includes strategic planning, resource allocation, and anticipating future technological needs
Responsible for overseeing quality assurance activities, which includes confirming the correct database update was made and for overseeing senior analysts who are responsible for analyzing and fixing data in the Defense Enrollment Eligibility Reporting System (DEERS) for beneficiaries to receive the benefits and entitlements they are eligible for in accordance with the law
Possesses a strong analytical, interpersonal, verbal and written communications skills to represent DMDC, write proposals or papers, act as a liaison with product/service vendors, make presentations to customers or client audiences or professional peers, work closely with upper management and have extensive contact with high level officials in DoD, other federal agencies, and the private sector
General knowledge of DMDC systems and applications needed to manage the Tier 1 Help Desk function, functions and capabilities of Learning Management Systems to assure proper development, deployment, and use of training material required to certify field users of DMDC systems and applications
Oversees the troubleshooting and responses provided through the Help Desk function of the Customer Contact Center
Qualification
Required
Must be a U.S. citizen
Males born after 12-31-59 must be registered for Selective Service
Resume and supporting documents (See How To Apply)
Suitable for Federal employment, determined by a background investigation
May be required to successfully complete a probationary period
Work Schedule: Full Time
Overtime: Occasionally
Tour of Duty: Flexible
Recruitment Incentives: Not Authorized
Fair Labor Standards Act (FLSA): Exempt
Financial Disclosure: Not Required
Telework Eligibility: This position is telework eligible
One year of specialized experience equivalent to the GS-14 grade level in the Federal service
Managing a contact center with extensive knowledge and experience in Personnel Reporting System (DEERS), and Health Management operations and data (Tricare Management Activity (TMA))
Utilizing legislation and policies related to the Department of Defense (DoD) benefits and entitlements efficiently and accurately
Providing support to investigative agencies and advisory services with local and large-scale agencies including high level officials and their customers regarding benefits, entitlements and records
Researching and applying Uniformed Services benefits and entitlements, and other government Agencies
Substitution of education may not be used in lieu of specialized experience for this grade level
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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