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Zip Co · 1 week ago

Associate Director US, Enterprise Partnerships

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$155K/yr - $202K/yr

12+ years exp

Zip Co is a digital financial services company offering innovative products. As an Associate Director US, Enterprise Partnerships, you will own and expand strategic enterprise merchant relationships, acting as a strategic advisor to drive measurable growth and innovation.

FinanceFinancial ServicesFinTechPayments

Responsibilities

Proven success managing enterprise-scale partnerships in fintech, payments, or eCommerce, with a track record of influencing executive stakeholders and driving revenue growth

You’ll turn into action, crafting data-driven account plans and personalized strategies that deepen engagement and accelerate GMV across Zip’s top merchants

Owning and expanding a portfolio of high-value enterprise partnerships, driving growth across GMV, profitability, transaction volume, and new user acquisition

Developing strategic account plans for top merchants, grounded in data and market intelligence, with clear performance targets and co-marketing activations

Partnering with client executives to shape omnichannel payment strategies, integrating Zip’s BNPL capabilities across online, in-store, and mobile channels

Leading joint business reviews (QBRs) and presenting actionable insights — highlighting performance metrics, benchmarking trends, and strategic recommendations that influence executive decision-making

Driving cross-sell and up-sell motions across the merchant’s organization by aligning Zip’s expanding suite of solutions (BNPL, Pin8, marketing placements, and consumer insights) with evolving merchant needs

Acting as the voice of the customer internally — partnering with product, analytics, and marketing to identify feature opportunities, resolve friction points, and inform future innovation

Collaborating with Zip’s global teams to scale best practices across markets, ensuring consistency in execution and delivery excellence

Managing long-term commercial renewals and contract negotiations to secure favorable, mutually beneficial terms

Leverage AI-powered insights and predictive analytics to identify growth opportunities, forecast merchant performance, and personalize partnership strategies that drive measurable GMV and adoption outcomes

Qualification

Enterprise partnerships managementData-driven account planningFluency in MandarinBNPL knowledgeDigital payments expertiseAnalytical skillsCRM tools proficiencyEntrepreneurial mindsetPresentation skillsCollaboration skills

Required

Proven success managing enterprise-scale partnerships in fintech, payments, or eCommerce, with a track record of influencing executive stakeholders and driving revenue growth

Fluency in verbal and written Mandarin required to support Merchant Partner relationships

12+ years of strategic account management experience, managing enterprise-scale partnerships, ideally within fintech, payments, or eCommerce. Of the 12 years, 7 focused in ecommerce

Proficiency in Mandarin required to support and communicate effectively with a segment of our Merchant Partner base

Proven ability to deliver revenue growth, increase share of wallet, and influence executive stakeholders in a matrixed, global environment

Deep understanding of BNPL, digital payments, and retail tech ecosystems, with fluency in merchant operations, checkout optimization, and consumer financing

Demonstrated success in building and executing commercial strategies across omnichannel partners, including cross-sell and upsell plays

Exceptional analytical, presentation, and storytelling skills — capable of distilling data into narratives that drive strategic decisions

Experience building and executing data-driven account plans and marketing activations

Experience collaborating with Product, Data, Marketing, and Ops to inform roadmaps and remove friction — acting as the voice of the partner inside the business

Comfortable navigating CRM tools (Salesforce), forecasting, pipeline discipline, and deal documentation at an executive level

Hands-on experience with AI tools or platforms to inform decision-making, automate insights, or personalize client engagement strategies

Experience working in a high-growth, matrixed environment — able to scale what works and evolve what doesn't

A collaborative, entrepreneurial mindset and alignment with Zip's core values: Customer First, Own It, Stronger Together, Change the Game

Up to 30 to 40 percent travel to support face to face client engagements and business meetings

Benefits

Flexible working culture

Incentive programs

20 days PTO every year

Generous paid parental leave

Leading family support policies

Company-sponsored 401k match

Learning and wellness subscription stipend

Beautiful Union Square office with a casual dress code

Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Company

Zip Co

Glassdoor3.4

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Founded in 2013

Sydney, New South Wales, AUS

1001-5000 employees