Community First Credit Union · 1 month ago
Asst Manager Consumer Sales
Jacksonville, FL, US
Full-time
Onsite
Mid Level
3+ years expCommunity First Credit Union is seeking an Assistant Manager for Consumer Sales to oversee a team of contact center staff. The role focuses on ensuring quality member service, driving team performance, and achieving growth in consumer loans and new memberships.
Finance
Responsibilities
Inspires team to achieve department goals of over $52 Million annually by creating a high-performance culture, creating a highly engaged and collaborative team and displaying personal engagement in the credit union’s success
Serves as motivational coach and mentor to all Express and Relationship Team staff. This includes online member communications, account opening, loan application processing, onboarding, efficiency, meeting production goals, and team development
Monitors their performance relative to application generation, follow up, and conversion numbers
Trains them on the features and benefits of the new programs
Coaches them on how to promote the programs
Reinforces their knowledge of existing programs to ensure understanding
Meets or exceed annual goals as established
Meets all new membership and consumer lending production goals as defined in the individual’s performance plan by working with staff in exceeding their meeting or goals
Performs administrative tasks relating to the management of the assigned teams, such as scheduling, quarterly and annual performance planning and developing actions plans for the team and individuals
Lead, mentor, and consult with the sales and relationship teams to maintain effectiveness and efficiency of the teams
Participate in organization wide meetings and projects
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control
Qualification
Required
Three to Five years of similar or related experience, including time spent in preparatory positions
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours
A significant level of trust, credibility and diplomacy is required
In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature
Communications may involve motivating, influencing, educating and/or advising others on matters of significance
Typically includes subject matter experts as well as first level to middle managers
Perform primarily sedentary work with limited physical exertion and occasional lifting up to 20 lbs
Must be capable of climbing / descending stairs in an emergency situation
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on computer for an average 6-8 hours per day, when necessary
Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable timely attendance
Must be able to routinely perform work indoors in climate-controlled private work area with minimal noise
Company
Community First Credit Union
With over $2.8 billion in assets and 180,000+ members, Community First Credit Union invests in member and community relationships through smart checking account options, competitive loans, and excellent investment services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Olson, MBA
Chief Lending Officer
Recent News
Jacksonville Business Journal
2024-06-04
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