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Irth · 1 month ago

Technical Engagement Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Irth is seeking a Technical Engagement Manager to join their 811spotter team, which focuses on helping contractors adopt modern tools for improved efficiency and reduced risk. The role involves onboarding, training, and supporting customers in the use of 811spotter's contractor solutions, ensuring they derive value from the product quickly.

Asset ManagementCloud ComputingComputerSoftwareTelecommunications

Responsibilities

Lead the onboarding and implementation process for new contractor customers, ensuring a smooth transition into 811spotter

Train office staff, field crews, and supervisors on how to use 811spotter tools effectively

Translate customer workflows into recommended practices within the product

Support customers in designing or improving their 811 ticket workflows

Document customer processes and create practical training materials such as job aids, process maps, and quick-start guides

Serve as a subject-matter resource for excavation workflows, ticket operations, and field coordination

Capture customer feedback and share insights with internal teams to enhance product usability and field alignment

Maintain accurate records of customer communication, progress, and onboarding status

Work cross-functionally with Product and Support teams to clarify customer needs and coordinate next steps

Provide ongoing guidance to customers during early adoption to reinforce workflow consistency

Assist with user acceptance testing for customer-facing improvements or updates

Perform other duties as assigned

Qualification

Commercial excavation experience811 ticket workflowsCustomer training experienceConstruction technologyProject management toolsMobile field applicationsCommunication skillsOrganizational skillsProblem-solving skillsCross-functional teamworkAttention to detail

Required

Experience in commercial excavation, underground utilities, construction management, or related field

Familiarity with 811 ticket workflows and coordination processes

Strong communication skills with the ability to train both office and field teams

Ability to quickly learn new software tools and explain them in practical terms

Strong organizational, planning, and problem-solving skills

Able to operate independently and make sound decisions based on field context

Ability to document workflows and translate them into clear customer instructions

Comfortable working with cross-functional teams

Customer-facing experience preferred

Safety awareness and understanding of construction best practices

High attention to detail and ability to manage multiple customer onboarding efforts

Preferred

Experience with construction technology, project management tools, or mobile field applications

Previous customer training or workflow development experience

Experience leading crews, coordinating jobs, or supervising field operations

Familiarity with 811spotter or other ticket management systems

Company

Irth

Companies in the energy, gas utility, electric utility, municipality, contract locator, telecom and media industries have trusted Irth to enhance the resilience of their critical network infrastructure with our market-leading SaaS cloud-based technology for managing 811 tickets, land rights, and risk.

Founded in 1985

Columbus, Ohio, USA

51-200 employees