Axios Professional Recruitment · 7 hours ago
Customer Service Representative
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
2+ years expAxios Professional Recruitment is partnering with a respected independent insurance agency in Grand Rapids seeking a Personal Insurance Customer Service Representative. The role involves providing exceptional service to clients regarding their personal insurance needs and ensuring accurate record maintenance.
Staffing & Recruiting
Responsibilities
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualification
Required
2+ years of experience in personal insurance customer service
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Company
Axios Professional Recruitment
At Axios Professional Recruitment, we’ve delivered specialized employment solutions for over 30 years.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase