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Nava · 1 month ago

Delivery Operations Assistant

United States

Full-time

Remote

New Grad, Entry Level

$52K/yr - $65K/yr

Nava is a consultancy and public benefit corporation working to make government services simple and effective. The Delivery Operations Assistant will provide administrative support to executives, drive internal optimization projects, and facilitate scheduling and data management for the Delivery Team.

AppsCloud Data ServicesComputerGovernmentGovTechSoftwareWeb Development

Growth Opportunities

No H1B

Responsibilities

Perform administrative and clerical tasks to support Nava’s delivery operations

Scheduling and calendar management, email prioritization, travel coordination, expense report management, executive event coordination, executive meeting support for the Delivery Team

Support process improvements for Nava's Delivery Organization

Organize and manage data gathered in client satisfaction interviews

Facilitate collection of project delivery data so Delivery leaders are able to conduct portfolio analysis and management

In coordination with People Operations, manage non-billable activities like training and practice building

Other duties as required

Qualification

G-Suite proficiencyOperationsSoftware deliveryGovernment clientsProject management toolsCommunication skillsRelationship buildingProblem-solving mindsetOrganizational skillsAdaptability

Required

Experience interfacing with executives and managing their schedules

Experience utilizing G-Suite (Google Calendar, Google Drive, Google Docs/Sheets, and Google Groups) or other scheduling software

Fluency with Mac

Understanding of how to gather the context required to make progress

Ability to thrive in a fast-paced environment with ever-changing priorities

Experience working in operations roles at a professional services organization

Experience supporting software delivery teams in an operational role

Experience planning and executing large initiatives and processes, inclusive of efficient process design and change management

Excellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise manner

Ability to build and form strong relationships with both the internal team and external vendors and work harmoniously with others

An adaptive, proactive, empathetic, tenacious, and positive mindset

Highly organized, resourceful, reliable, and detail oriented approach

A critical thinker with a problem-solving mind