Apply on Employer Site

Chase · 1 month ago

Client Service Team Lead - Vice President

4915 Independence Pkwy, Tampa, FL, 33634, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Chase is seeking a Client Service Team Lead to manage and develop a team of Client Service Account Managers within Payments. The role involves providing exceptional client-facing support, building partnerships to understand client needs, and ensuring service excellence while advocating for client satisfaction.

BankingFinancial Services

Responsibilities

Manage and develop a team of Client Service Account Managers (CSAM) through hiring, training, and coaching

Navigate the organization to achieve outcomes for clients and stakeholders

Conduct weekly staff meetings and quarterly check-ins with GCB/Payments Sales partners

Act as a customer advocate to enhance service quality across product and operational areas

Maintain direct client relationships, resolve issues, and monitor client service level agreements

Track client requests in real-time and improve case data quality

Analyze client data to identify trends and develop long-term strategies

Perform quality controls, monitor KPIs, and guide product quality control

Serve as a high-level contact with strong product knowledge

Ensure processes align with specifications and meet financial and headcount targets

Qualification

Managerial experienceClient relationship managementTreasury Services knowledgeAnalytical skillsProject management skillsNegotiation skillsMS Office knowledgeOral communication skillsWritten communication skillsTime management skillsProblem-solving skills