TeamLogic IT · 1 month ago
Director of Field Services Engineering
Wilmington, NC
Full-time
Hybrid
Director/Executive
$75K/yr - $81K/yr
8+ years expTeamLogic IT is a rapidly growing IT Managed Services Company recognized as one of the 'Best Places to Work in PA'. The Director of Field Services Engineering leads the technical delivery of engineering and field service operations, overseeing teams to ensure world-class service delivery and strong client relationships.
Information ServicesInformation Technology
Responsibilities
Hire, Lead, coach, and develop regional Field Services Engineering team members to achieve high performance and accountability
Manage staff scheduling and resource allocation to ensure optimal coverage and service consistency
Drive employee engagement, professional growth, and technical training initiatives
Ensure technical service delivery, client onboarding, and project work meet quality, efficiency, and documentation standards
Act as the operational owner for all client delivery outcomes within the assigned territory
Oversee project planning, resource coordination, and execution across the regional client base
Build and maintain trusted relationships with client stakeholders, serving as the senior operational point of contact
Partner closely with Client Success Managers to align operational delivery with client goals and expectations
Collaborate with Solution Sales teams to identify new opportunities, technical initiatives, and project expansions
Manage opportunities that require engineering plans to ensure fast and accurate delivery to drive the sales process
Work directly with the Remote Services, NOC, Tools, and Security Operations teams to ensure seamless service integration and rapid escalation resolution
Participate in operations leadership meetings to drive process alignment, efficiency improvements, and service consistency
Serve as a regional advocate for continuous improvement, representing field needs in company-wide initiatives
Perform reporting and analytics for tickets and projects within region to ensure SLA, SLO, and KPI objectives are met for our clients
Identify and implement process improvements, automation, and documentation enhancements
Monitor regional performance metrics, including CSAT, SLA attainment, project profitability, and technician utilization
Support operational excellence by enforcing adherence to company standards and best practices
Qualification
Required
A bachelor's degree in information technology, Computer Science, or related field preferred; 5 or more years of equivalent professional experience considered
Minimum 8 years in IT service delivery or engineering roles, with 3–5 years of management experience in a Managed Service Provider (MSP) or equivalent technical environment leading engineers who perform field work
Demonstrated success leading distributed technical teams and managing MSP service delivery operations
Strong knowledge of Microsoft 365, Azure, networking, virtualization (VMware/Hyper-V), security, and backup/DR technologies
Familiarity with PSA, RMM, and documentation tools such as Autotask, NinjaOne, and IT Glue
Excellent leadership, communication, and organizational skills
Strong business acumen and ability to connect technical initiatives with business outcomes
Proven ability to build relationships and lead through collaboration
Ability to travel regionally as needed for client visits, team meetings, and project oversight
Ability to lift and transport light to moderate IT equipment (up to 25 pounds) occasionally
Preferred
Relevant industry certifications such as CompTIA, Microsoft, Cisco, or ITIL
Prior experience managing multi-site or regional technical operations in an MSP environment
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase