Customer Service Representative, Member Care jobs in United States
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Sidecar Health · 1 day ago

Customer Service Representative, Member Care

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$17/hr - $19/hr

Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. They are seeking a Customer Service Representative for their Member Care team to support members on their healthcare journeys by answering questions, solving problems, and ensuring access to care.

FinTechHealth CareHealth InsuranceInsuranceInsurTech
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Growth Opportunities

Responsibilities

Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
Provide excellent customer service in a timely and positive manner
Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Handle issues and complaints where appropriate
Maintain policies and standard operation procedures

Qualification

Bilingual in EnglishSpanishExperience in healthcareDetail-oriented problem solverResilientPeople-first communicatorAdaptableClear communication skills

Required

Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
People-first communicator - you listen with empathy, connect easily, and meet members where they are
Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
High school diploma or equivalent required
Bilingual in English and Spanish
Available for one of three shifts options (Central Standard Time) 7:30 AM – 4:00 PM, 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM

Preferred

bachelor's degree
Experience in healthcare or insurance

Benefits

Medical
Dental
Vision
401k

Company

Sidecar Health

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Sidecar Health's employer plans empower members with transparency, control, and financial incentives to make smart healthcare decisions.
dateFounded in 2018
location
Covina, California, USA
people-size201-500 employees
web-link
https://sidecarhealth.com

Funding

Current Stage
Late Stage
Total Funding
$328M
Key Investors
Koch Disruptive TechnologiesDrive CapitalCathay Innovation
2024-06-26Series D· $165M
2021-01-26Series C· $125M
2020-07-23Series B· $20M

Leadership Team

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Patrick Quigley
Chief Executive Officer
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Veronica Osetinsky
Chief Operating Officer
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Recent News

Business Wire
Sidecar Health Expands Mental Health Access Through Partnership with Rula
2025-11-14
Fierce Healthcare
Sidecar Health partners with Carrum Health to expand access to specialty care
2025-09-24
PR Newswire
Sidecar Health and Kettering Health Partner to Expand Access and Ease in Southwest Ohio
2025-06-25
Company data provided by crunchbase