theLender · 1 month ago
AVP of Training and Development
Lake Forest, CA
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years exptheLender is seeking an AVP of Training and Development to lead and oversee the company-wide training function. This role involves developing training strategies, managing training programs, and ensuring alignment with organizational goals and compliance requirements.
ConstructionConsultingReal Estate
Hiring Manager
Mary A.
Responsibilities
Oversee the corporate training department, including all discipline-specific training managers and trainers
Develop a unified company-wide training strategy that integrates corporate culture, soft skills, compliance, and technical training
Collaborate with senior leadership to identify training needs that support strategic goals, production efficiency, loan quality, and employee development
Establish training standards, processes, and measurement systems to ensure consistency and high performance across training teams
Manage the overall training budget, resource allocation, and department capacity planning
Develop, implement, and oversee comprehensive onboarding programs for all roles and functions
Create corporate soft-skill programs (e.g., communication, leadership, teamwork, conflict resolution, customer experience)
Lead development of corporate culture programs designed to reinforce the company’s mission, values, and expected behaviors
Ensure technical/functional curricula across departments (Underwriting, Operations, Funding, Closing, Sales, Post-Closing, etc.) align with corporate training standards
Partner with department leaders to develop training pathways for role-specific skill building and career advancement
Oversee delivery of seminars, workshops, team exercises, online courses, and blended learning solutions
Ensure training programs are engaging, practical, and tailored to diverse learning styles and employee experience levels
Maintain and manage a global training calendar for all departments and corporate initiatives
Guide and support training managers in delivering discipline-specific content
This person will also be required to develop and deliver training content as needed
Develop measurement systems to evaluate training effectiveness, ROI, quality, and employee performance outcomes
Ensure training content reflects current agency, investor, and regulatory guidelines
Work with quality control, risk, and compliance teams to incorporate feedback into continuous curriculum improvement
Conduct periodic audits of training materials and delivery methods across departments
Oversee creation and maintenance of training modules, manuals, videos, job aids, and e-learning content
Ensure use of effective adult-learning methodologies and modern training technology
Support implementation of new tools, software, and workflow updates by developing corresponding training materials
Build programs that foster a positive work culture, teamwork, professionalism, and leadership readiness
Assist managers across the organization in developing professional development plans and career pathing opportunities
Lead mentoring and coaching initiatives to support employee retention and growth
Support department initiatives and strategic projects as assigned
Respond to internal and external inquiries within established service-level expectations
Ensure training department operations comply with all BSA/AML and regulatory requirements
Qualification
Required
Bachelor's degree in business, HR, organizational development, education, or related field
Minimum 5+ years of training management experience, preferably in mortgage banking or financial services
Experience leading a training function or managing training teams
Strong understanding of adult learning principles, instructional design, and modern training delivery methods
Excellent verbal, written, and presentation communication skills
Ability to engage diverse audiences and translate complex topics into clear, actionable training
Proven ability to manage multiple projects with competing priorities
Strong interpersonal skills, with the ability to influence, coach, and collaborate across departments
High professionalism, integrity, and accountability
Demonstrated initiative and self-motivation
Technical proficiency with training software, LMS platforms, virtual learning tools, MS Office, and collaboration software
Must comply with all BSA/AML and regulatory requirements
Required to complete compliance and industry training as assigned
Preferred
Knowledge of wholesale mortgage banking, manufacturing-style workflows, and/or Non-QM preferred
Company
theLender
TheLender is a real estate company that delivers customer-centric solutions to help clients realize their dreams.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Shea
Chief Technology Officer
Alan Vidal
Chief Compliance Officer
Recent News
Company data provided by crunchbase