Virginia Farm Bureau Federation · 1 month ago
PC Systems Analyst – Senior Professional
Richmond, VA
Full-time
Hybrid
Senior Level
5+ years expVirginia Farm Bureau Federation is seeking a Senior PC Systems Analyst to enhance employee productivity and improve process efficiency through effective PC systems analysis. The role involves managing desktop environments, providing technical support, and ensuring compliance with information systems goals and procedures.
Paper & Forest Products
Responsibilities
Gathering business and end user requirements
Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support
Installing and configuring PC systems software to optimize performance and integration with client/server applications and info-communications transmission networks
Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments
Managing projects / processes, working independently with limited supervision
Coaching and reviewing the work of lower-level professionals
Problems faced are difficult and sometimes complex
Providing internal preventive maintenance, testing and repair of computer hardware
Coordinating the installation, maintenance, and support required to maintain a variety of PC’s
Providing technical support and guidance to the technical teams within IS and the user community at large and the best practices deployment and use of the desktop environment
Building, deploying, and supporting the desktop environment based on best practices
Maintain Service Levels for technical infrastructure (up and running)
Manage corporate desktops according to IS established best practices
Familiarity with Active Directory, Group Policy, and domain-joined environments
Experience creating, testing, and deploying application packages using Microsoft Endpoint Configuration Manager (SCCM) and Intune
Experience with enterprise patching strategies, including testing, deployment, rollback, and compliance reporting; Ability to schedule and automate patch deployments across large, distributed environments
Manage issues without having to escalate desktop or Office 365 issues to another level
Bridge the desktop environment and the server environment
Maintain and support PC hardware and printers/copiers
Maintain and support all remote access points to the VFB network
Responsible for the logical & physical support of all network printers
Support desktop applications
Troubleshoot desktop security issues
Respond to Service Desk issues and escalations based on established service levels
Support Windows remote users
Communicate and respond to customer inquiries and requests based on established service levels
Use interpersonal and communication skills to draw technical information out of a non-technical client
Pursue new educational opportunities and contribute to the IS Wiki information database
Software Packaging & Deployment; Package and deploy applications using SCCM and Microsoft Intune. Test and validate software packages before deployment
All other duties as assigned
Serves as a member of the IS Incident Management support team
Qualification
Required
Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent
A+ Certified; Security+ Certified
5 to 10 years of desktop administration experience
Bachelor's degree in information technology or equivalent
Knowledge of Microsoft networking, to include TCP/IP and name resolution
Strong knowledge of desktop and laptop hardware
Strong knowledge of printers, copiers, and fax machines
Strong oral and written communication skills
Good proficiency in Office 365 Applications
Strong knowledge of Microsoft Servers
Strong troubleshooting skills
Excellent customer service skills
Excellent communication and interpersonal skills
Preferred
Microsoft Certified: Azure Administrator Associate
Hands-on experience configuring and managing Patch My PC with Microsoft Endpoint Configuration Manager (SCCM) or Intune
Understanding of third-party application patching workflows and catalog management
Ability to troubleshoot patch deployment failures and remediate issues
Experience with PowerShell or other scripting tools to extend patch management capabilities
Proficiency in designing, maintaining, and troubleshooting SCCM task sequences for OS deployment
Skills in creating and maintaining golden images for Windows clients
Benefits
Ongoing job development and support in all roles
Paid training and continuing education reimbursement
Medical and dental insurance available on your first day
Generous employee 401K contribution
Excellent Paid Time off (PTO) plan
And more!
Company
Virginia Farm Bureau Federation
Virginia Farm Bureau's mission is to protect and enhance the future of Virginia agriculture and our rural communities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase