Voya Financial · 1 month ago
Benefitfocus Sr. Customer Operations Specialist, Public Sector
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expVoya Financial is committed to fighting for everyone’s opportunity for a better financial future. The Sr. Customer Operations Specialist is responsible for responding to customer product inquiries, troubleshooting software issues, and managing customer concerns to ensure a high-quality support experience.
Financial Services
Responsibilities
Regularly demonstrates the ability to share best practices to facilitate growth across the team
Has a fundamental knowledge of configuration, payroll, and EDI. The associate can complete daily research and resolution in these areas independently
Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed
Demonstrates extensive knowledge of business standards. Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship management. Also, possesses the ability to deliver difficult messages and translate technical explanations into client facing messaging
Serves as an escalation point, both internally and externally. Can manage and drive issue resolution with little influence from leadership
Facilitate discovery sessions, product overviews, trainings, and renewal project meetings independently
Create accurate, concise requirements documentation to support a stated business objective and may need manager/peer review on a case-by-case basis
Perform the Annual OE reconfiguration project, including data prep, configuration, onsite testing, and file readiness with limited questions
Additional responsibilities, as required
Qualification
Required
5-7 years of experience in data analysis, account management, or technical customer support-related roles
Related Industry knowledge and experience required: Health Insurance, Benefits Administration, SaaS, and/or Healthcare
Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired
Self-motivated and can complete responsibilities with minimal oversight
Very comfortable completing basic tasks however may seek guidance on more difficult situations; continuing to build their knowledge to become a subject matter expert
H.S. diploma/GED required
Preferred
B.S. or B.A. degree highly preferred
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company
Voya Financial
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance.
5001-10000 employees
H1B Sponsorship
Voya Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-01Acquired
2013-05-02IPO
Leadership Team
Heather Lavallee
CEO
Michael Katz
Executive Vice President, Chief Financial Officer
Recent News
2026-01-09
Coverager - Insurance news and insights
2025-12-24
2025-12-10
Company data provided by crunchbase