The Greentree Group · 18 hours ago
Customer Support Specialist
Reynoldsburg, OH
Full-time
Hybrid
Entry, Mid Level
$45K/yr - $55K/yr
1+ years expThe Greentree Group is a dynamic company specializing in delivering advanced technology solutions to federal, state, and commercial clients. As a Customer Support Specialist, you will provide critical support to customers by handling inquiries and ensuring their needs are met effectively.
Business DevelopmentConsultingInformation TechnologyService Industry
No H1B
U.S. Citizen Only
Responsibilities
Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system
Aiding users in executing system functions and navigating business processes
Providing guidance to stakeholders on completing tasks correctly
Executing case management duties on tactical tasks and activities
Providing documentation support
Providing high-level and in-depth analysis of customer care processes
Support teammates in a collaborative work environment
Qualification
Required
Bachelor's Degree in a related field. Experience in lieu of degree may be considered
Minimum one (1) to three (3) years' experience in a business environment
Strong customer service and support skills
Provide accuracy and consistency through thoroughness in all details and tasks
Exceptional organizational and time management skills
Ability to work well independently and as part of a team
Strong problem-solving, analytical and communication skills
Excellent written and oral communications skills
Candidates must be U.S. Citizens
Preferred
Help Desk software experience
Experience in issue escalation, resolution, and de-escalation techniques
Proficiency in MS Office including Excel, Word, PowerPoint, and Access
Previous experience in a Consulting capacity
Benefits
Employee Medical Premium on the High Deductible Health Plan (HDHP)
Basic Life Insurance and AD&D
Short-Term Disability (STD)
Long-Term Disability (LTD)
Health Reimbursement Account (HRA)
401(k) Match
Job-Related Certifications
Training Programs
Medical
Dental
Vision
HSA
FSA
Voluntary Term Life
401(k) (Roth and Pretax available)
PTO
Flexible Schedules
Holidays
Paid Parental Leave
Paid Training and Development
Company
The Greentree Group
The Greentree Group is a strategic and technology consulting company that provides IT, financial, and program management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Greenwood
Chief Financial Officer
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