CentralReach · 4 weeks ago
SaaS Account Manager, SMB
United States
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expCentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis, multidisciplinary therapy, and special education. They are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, and ensuring timely renewals while deepening existing customer relationships.
ComputerNeuroscienceSoftware
Responsibilities
Collaborate with the Sales and Customer Success teams to communicate CentralReach’s value, vision, and strategy, driving business growth
Lead regular business reviews to stay aligned with customers as they scale
Partner strategically with clients to understand their goals and align them with our products and services
Deliver product demonstrations and presentations tailored to client needs
Support account renewals, emphasizing growth and multi-year commitments when necessary
Maintain accurate CRM records of customer interactions, successes, and challenges
Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends
Engage with the CentralReach Product Council, sharing customer-driven feedback to help shape the product roadmap
Qualification
Required
You have at least 5 years of experience in a SaaS Sales environment as an account manager
Passion and ability to truly understand a client's business in order to educate customers on how CentralReach will be meaningful to their business
You have an extreme hunger to be successful and help CentralReach sales and customers win
You have thrived in an environment where the only constant is change
You embrace aggressive goals and work hard to achieve them
You're naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you're selling
You are able to utilize Sales CRM tools such as SalesForce or like program
You have excellent written and verbal communication skills, strong attention to detail, and good follow-through
You hustle! All that preparedness doesn't slow you down
You follow a proactive approach to account management to help cultivate success
You are not afraid to dive in with discovery questions to better understand the needs of your accounts
Preferred
Experience as an account manager in a health-tech space is a bonus
Experience using the CentralReach platform is a plus
Benefits
Comprehensive health benefits
Generous PTO
401(k) matching
Paid parental leave
Hybrid work schedules
Career development support
Wellness programs
Opportunities to give back through CR Cares™
Company
CentralReach
CentralReach provides the leading Autism and IDD Care software and services platform to help children and adults diagnosed with autism and related intellectual and developmental disabilities - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Insight Partners
2025-03-24Acquired
2018-02-16Private Equity
Leadership Team
Chris Sullens
Chief Executive Officer
Recent News
2025-12-09
Behavioral Health Business
2025-12-03
2025-12-02
Company data provided by crunchbase