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BOLD Integrated Payments · 1 month ago

Partner Concierge Representative

Sandy Springs, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

VersiTech is a forward-thinking company focused on providing customer-centric solutions within the hospitality industry. The Partner Concierge Representative role is essential for ensuring exceptional communication with partners, enhancing satisfaction, and addressing inquiries to foster a positive experience.

CommercialFinancial ServicesPaymentsSoftware

No H1B

Responsibilities

Coverage for Partner hotline, maintaining KPI goals

Support Customer First philosophy by ensuring professional handling of customer requests

Collaborate with Client Support as needed to ensure smooth communication with partners

Input cases into SalesForce to ensure tracking and resolution

Assist in the onboarding process of new merchants, as applicable

Assist with new hire mentoring

Work on and assist with assigned Projects as applicable

Qualification

Customer service experienceSalesforceMultitaskingCommunication skillsFinancial servicing experienceRestaurant experience

Required

Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication

Proven success in a customer service environment (two years +)

Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment

Ability to navigate multiple servicing platforms including Salesforce, Slack, G-Suite

Proven ability to manage change and continuous learning

Excellent written and verbal communication skills