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Republic Indemnity · 1 month ago

Premium Audit Assistant - Republic Indemnity

United States

Full-time

Remote

Entry Level

$22.56/hr - $30.52/hr

2+ years exp

Republic Indemnity is a leader in the insurance industry, part of the Great American Insurance Group, offering opportunities for growth and learning. The Premium Audit Assistant will manage audit transactions, ensure compliance, and provide exceptional customer service while maintaining high-quality output in a fast-paced environment.

ConsultingInsuranceProfessional Services

Responsibilities

Manage the department email box, phone and chatbots

Support the Audit Examiners in their work and handle tasks as assigned

Monitor delinquent items, and forward reconciliation reports for handling

Update and maintain accurate service location, employee count, and mailing address information

Distribute audit worksheets per insured requests and assign activities from the manager queue

Contact insureds to verify reported payroll and resolve audit disputes promptly

Utilize available resources (e.g., Bureau website, document library) to ensure compliance and quality output

Identify and address gaps between current outputs and expected requirements

Provide courteous and timely customer service, including answering calls and returning voicemails

Educate customers on workers’ compensation rules and follow up to ensure resolution of inquiries

Incorporate customer feedback to improve processes and enhance overall experience

Qualification

Audit processing experienceMicrosoft Office SuiteCustomer service skillsAttention to detailOrganizational skillsCommunication skillsProblem-solving skillsCustomer focus