CapEd Credit Union · 1 month ago
Part-Time Member Contact Ambassador
MERIDIAN, ID, USA
Full-time, Part-time
Onsite
New Grad, Entry Level
$19.39/hr - $19.39/hr
0+ years expCapEd Credit Union is seeking a Part-Time Member Contact Ambassador to promote member financial well-being through engaging conversations. The role involves assisting members with inquiries, providing solutions, and maintaining knowledge of credit union products to enhance the member experience.
BankingCreditEducationFinanceFinancial ServicesLendingNon Profit
No H1B
Responsibilities
Assists members and potential members with their inbound account inquiries, performs transactions and account maintenance while actively listening to and inquiring about members needs with the objective of providing the ultimate member experience and value-added solutions
Resolves member inquires with a one-call resolution philosophy by utilizing company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed
Assists with written communication received into the Member Contact Experience Department as needed
Maintains knowledge of all Credit Union products, services, and promotions
Contributes to efficient Credit Union operations by performing other job related duties as assigned
Qualification
Required
One month to twelve months of similar or related experience
High School diploma or GED
Excellent communication and interpersonal skills
Experience using computers and MS Office software
Good listening skills
Problem solving skills
Company
CapEd Credit Union
CapEd Credit Union is an Idaho credit union supporting education with branches and ATMs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Erickson
President/CEO
Jaime Lewis
People Experience & Payroll Partner
Recent News
Idaho Business Review
2025-05-30
Idaho Business Review
2025-04-19
Idaho Business Review
2024-10-31
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