Enthalpy Analytical · 1 week ago
Client Services Manager - Environment Laboratory
Durham, NC
Full-time
Onsite
Mid, Senior Level
$90K/yr - $105K/yr
5+ years expEnthalpy Analytical, part of Montrose Environmental Group, is a global provider of environmental services. The Client Services Manager will lead the project management team, ensuring exceptional customer experiences while managing laboratory operations and client projects.
ComputerElectronicsInformation TechnologyTelecommunications
Hiring Manager
Susan Grier
Responsibilities
Lead the PM team to deliver a consistently exceptional customer experience for our clients
Manage clients’ projects through all phases of laboratory operations, including their own book of work
Participate in strategic discussions as a member of senior laboratory leadership
Provide technical and logistical support to PM team and sales staff
Personnel supervision, time management, and operational efficiency
Hiring and disciplinary actions within the team
Foster professional development of PMs to enhance their career opportunities
Communicate with clients about the nature of the samples being submitted to the lab and, in conjunction with technical team members, use your knowledge and expertise to ensure successful outcomes
Work closely with the lab to ensure that turn-around-times, short hold times and other sample issues are thoroughly communicated
Prioritize the workday based on deadlines, workload, and other related factors
Conflict resolution, personnel skills development and team building
Comply with Enthalpy’s Quality Assurance Program and other policies
Comply with Enthalpy’s Health and Safety Plan
Other duties as assigned
Qualification
Required
Bachelor's degree in the chemical, environmental, physical or biological sciences
5+ years of environmental-related experience including demonstrated progress in managing staff and projects
Experience working for an environmental laboratory company with progressive responsibilities as a Customer Service Representative, and/or Account Management/Sales
Familiarity with analytical chemistry processes and motivation to learn a wide variety of routine environmental testing procedures
Excellent communication skills, both written and oral, and the ability to relate professionally with outside clients as well as establish productive working relationships with laboratory and management personnel while also acting as a customer advocate
Excellent time management and organizational skills with the ability to handle multiple priorities simultaneously and operate in a fluid environment while accommodating priorities for both customers and internal operations
Flexibility to adjust quickly and effectively to frequent changes and altered priorities
Ability to work independently with minimal supervision
Excellent problem-solving skills. Ability to anticipate and recognize problems and communicate details with laboratory and management personnel, assisting with diagnosing root causes and taking corrective action to prevent recurrence
Benefits
Competitive medical, dental, and vision insurance coverage
401k with a competitive 4% employer match
Progressive vacation policies, company holidays and paid parental leave benefits to ensure work/life balance
A financial assistance program that supports peers in need, known as the Montrose Foundation
Access to a student loan planning tool to optimize your student loan payoff plans and compare student loan rates with lenders.
Company
Enthalpy Analytical
Our laboratory service experts provide clients with precision testing support, innovative scientific approaches, and high-quality data that delivers a sense of certainty.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Deanna Yates, SHRM-CP
Human Resources Business Partner
Susan Grier
Talent Acquisition Partner
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