BNY · 1 day ago
Senior Associate, Client Processing Team Lead
Pittsburgh, PA
Full-time
Onsite
Senior Level
7+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Senior Associate, Client Processing Team Lead to supervise a client processing support team, manage daily operations, and develop staff while ensuring high-quality service delivery.
Financial Services
Responsibilities
Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution
Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks
Serves as first line supervisor for assignment of tasks and resolution of issues
Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented
Provides product knowledge and technical assistance on moderately complex problems
Acts as the teams initial point of contact for issues requiring escalation
Participates in the recruiting process
Instructs, assigns, directs and reviews the work of client processing analysts
Prepares performance reviews and provides ongoing feedback to staff
Supervises/manages a small client processing team
May be responsible for specific supervisory review and approval actions
Helps develop and contributes to the achievement of team objectives
Qualification
Required
Associate's degree in a related discipline or equivalent combination of education and experience is required
Attention to detail
Problem solving, critical thinking, time management and communication
Ability to self-manage, prioritize, and execute workload
Prior experience with Microsoft Office applications, especially Excel
Preferred
Bachelor's degree preferred
7 plus years of technical and management experience preferred
Prior experience working in an agile ecosystem, highly preferred
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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