Cloudflare · 3 weeks ago
Partner Service Delivery Manager
Atlanta, GA
Full-time
Onsite
Senior LevelCloudflare is a company on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites. The Partner Service Delivery Manager will focus on service delivery success for partnerships with key GSI partners in the Americas, ensuring a white-glove experience for customers and collaborating with service partners to implement and deploy Cloudflare solutions.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Strategic Alignment: Collaborate with service delivery partners to develop and execute joint business/technical plans that align with Cloudflare's strategic objectives
Onboarding and Enablement: Lead the onboarding process for new service partners and provide continual support to ensure their proficiency with Cloudflare solutions
Executive Engagement: Regularly engage in strategic and roadmap planning discussions with key stakeholders at partners
Cross-Functional Collaboration: Consistently engage with internal departments such as partner enablement, product team, field sales, partner solutions engineers, Cloudflare professional services team, and others to ensure both partner and customer success
Performance Metrics: Develop, manage, and track key performance indicators to measure and improve the effectiveness of partnerships
Global Oversight: Provide governance and oversight on global projects, ensuring that deliverables are met on time and within scope
Technical Engagement: While not expected to be hands-on for post-sales, engage daily with partner technical teams, including technical delivery teams. Possess enough technical understanding and experience to lead those conversations effectively
Service Delivery Ecosystem Ownership: Own the service delivery partner ecosystem in the region, including building partner capabilities in alignment with regional leaders
Quality Assurance: Monitor and ensure the quality of service delivery by partners, addressing any issues and facilitating improvements as needed
Qualification
Required
Significant experience in a consulting environment, ideally within a GSI, is required
Must possess a deep understanding of enterprise IT architectures and how they integrate with broader business processes
A proven track record of managing complex projects with multiple stakeholders is essential
Must have an understanding of global compliance and data protection regulations
Familiarity with multi-cloud and hybrid cloud environments
Demonstrated experience working with consultancy partners, regional system integrators, global system integrators, and/or managed service providers
Strong focus on customer success, ensuring service delivery partners can provide high-quality implementations and support to customers
Ability to engage effectively with C-suite executives and technical teams at partner organizations
Strong analytical skills to develop, manage, and track key performance indicators
Excellent communication and interpersonal skills, with the ability to lead strategic discussions and presentations
Strong sense of ownership and accountability for the service delivery partner ecosystem in the region
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-24
2026-01-23
2026-01-20
Company data provided by crunchbase