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JD.COM · 2 weeks ago

Key Account Manager

Fontana, CA

Full-time

Onsite

Mid, Senior Level

$125K/yr - $155K/yr

JD.com is a leading supply chain-based technology and service provider, focused on enhancing customer experience and driving business growth. The Key Account Manager will oversee customer development, maintain relationships, and implement supply chain solutions to achieve sales targets and optimize customer satisfaction.

E-CommerceInternetLogisticsMarketplaceRetail

Responsibilities

Proactively identify key client needs, build and nurture high-level relationships, and design comprehensive account management strategies to drive successful partnerships and ensure client satisfaction and business continuity

Leverage internal and external resources to analyze industry trends and client challenges. Develop tailored supply chain solutions (e.g., cost modeling, pricing strategies), lead bidding and negotiations, and ensure efficient project execution

Monitor project quality, profitability, and payment timelines. Coordinate cross-functional resources to resolve issues, optimize workflows and cost structures, and achieve business objectives while enhancing profitability

Gather industry trends, competitor intelligence, and client feedback to produce market analysis reports. Drive product innovation and model enhancements to strengthen the company’s competitive edge

Oversee project team roles, enhance efficiency through training, incentives, and process improvements, and cultivate a skilled talent pipeline to ensure organizational sustainability