Bank of America · 1 month ago
Artificial Intelligence Engineering Manager
Charlotte
Full-time
Onsite
Senior Level
5+ years expBank of America is committed to helping make financial lives better through the power of every connection. The Artificial Intelligence Engineering Manager will lead a team to deliver technology products and services, focusing on developing technology strategies, managing stakeholders, and ensuring compliance with standards while advocating for Agile practices.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
Contributes to the technology strategy for their technical domain
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Responsible for 3rd party (i.e., Microsoft, Google, AWS, Adobe) infrastructure and control engineering, management, and support of global services with careful regard to availability, connectivity, performance, compliance, and security
Provide expert guidance on AI/LM, including architecture, development, and deployment best practices
Responsible for 3rd level model development and design registration for Productivity products containing AI and LMs
Participate and oversee efforts in audits related to global AI/LM + machine learning products and services
Have deep understanding of Microsoft and Azure AI/LMs services, including Copilot Studio, Copilot Chat, M365 Copilot, MS Defender, MS Purview, Enterprise Data Protection, Azure Responsible AI
Support business and client group requirements for access, and solution administration
Help define test strategies for migrations and translations of configurations to mitigate outages and loss of service
Monitor and optimize the performance of AI solutions, ensuring they meet business requirements and SLAs
Help define and develop project plans (Define, roughly create, status and update)
Work with a project team (Project Managers, Product Manager, System Administrators, Architects, and Stakeholders) in a high communication standard manner
Write technical documents, and alter existing technical documents
Will be working in detailed change management processes and configuration processes
Identify and mitigate potential risks associated with AI projects, including data privacy, security, and ethical considerations
Qualification
Required
5+ years of experience with managing high output data science or solution engineering team
7+ years of experience with AI/LLM and machine learning design, testing, implementing, evaluating regulatory requirements, and maintaining robotics/automation services
3+ years of knowledge with Microsoft, AWS, Google AI/LM technologies
Strong proficiency in engineering solutions for global highly regulated financial or healthcare industry platforms
Knowledge of enterprise-wide design concepts, test plan development, and implementation processes
Knowledge of the Microsoft 365 Cloud ecosystems, incl. services and technologies such as Azure, Purview, Defender, M365 Admin Center, etc
Working networking knowledge, DHCP, TCP/IP, WINS, subnetting, firewalls
Experience with creating engineering blueprints, detailed designs and author documents and test plans
Self-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategically
Effectively contribute to design and development of solutions through the entire product lifecycle
Effective at time management so as to deliver quality solutions on time
Strong troubleshooting and problem-solving skills
Ability to shift and pivot with changing responsibilities
Strong interpersonal skills with excellent verbal and written communication, able to communicate effectively to senior leadership
Comfortable sharing ideas and concepts in a highly collaborative team
Have experience with ITIL foundational and Agile process methodologies
English Speaking/Writing
Excellent written and verbal skills
Strong dedication to quality customer service
Excellent analytical and problem-solving skills
Exceptional organizational and analytical skills with high attention to detail
Possess a personal sense of urgency and the ability to handle a fast-paced environment
Ability to work with business and technical teams to build requirements and technical artifacts
Preferred
Knowledge and application of controls to meet regulatory requirements including responsible use of AI/LMs
Expert in Copilot Studio, including agent onboarding and compliance, supervision, security controls
Expert in Copilot Chat, M365 Copilot, including compliance, supervision, and security controls
Knowledge of Azure Open AI, Chat-GPT, and Microsoft LM Orchestration Engine
Knowledge of Adobe Firefly capabilities and controls
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase