Citizens · 1 month ago
Scrum Master I
200 Station Drive, Westwood, MA, 02090, US
Full-time
Onsite
Senior Level
5+ years expCitizens is a corporate functions company seeking a Scrum Master I to facilitate agile frameworks for quality product delivery and continuous improvement. The role involves working with cross-functional teams to support product vision and goals while managing backlog maintenance, prioritization, and planning.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Maintains focus on quality and continuous delivery of business value
Accountable for the team’s effectiveness
Proactively identifies and recommends solutions to remove impediments
Facilitate and participate in all scrum events - daily scrum, sprint review, sprint planning, sprint retrospective. Ensure all events take place at the same day/time as agreed by the team
Ensure teams are adopting and adhering to team operating norms and/or other practices e.g. definition of ready, definition of done
Assist the product owner (Experience owner) in establishing and maintaining the product backlog
Collaborate with other scrum master’s in support of implementing better practices across the organization
Protect the team from work not aligned with the team’s priorities and/or sprint goal
Ensure continuous improvements are identified, implemented and measured by the team
Effectively use metrics and data visualization to report progress and create practical forecasts to assist in decision making. Utilizes team feedback and analyzes data (quality, delivery rate, etc) to identify areas of opportunity and improve team efficiency and delivery
Coach and facilitate teams in the areas of story writing, backlog maintenance, prioritization and planning. Support creation and prioritization of program-level features and supporting roadmaps
Qualification
Required
Strong knowledge of agile and the various delivery frameworks (scrum, scrumban, kanban)
Demonstrated leadership, facilitation, training and coaching skills (including how to use powerful questions)
Act as the escalation point and ensure the team identifies risks, issues, assumptions, and dependencies in the portfolio, collaborating to develop effective mitigation strategies
Ability to identify and use data to draw inferences to help drive continuous improvements
Self-starter, strong personal accountability
Experience using tools like JIRA, Confluence, MS Products e.g.Teams, Sharepoint
Excellent problem-solving and communication skills to work cross-functionally with security, compliance, and IT teams
General knowledge of cybersecurity principles
Experience working individually as well as a member of a team
Results-driven
Self-motivated
Good interpersonal skills necessary for business partner relationships within and outside the organization
Proven organizational skills
Bachelor's degree and a minimum of 5 years practicing Scrum Master
Certified Scrum Master Required
Preferred
Agile Facilitation and Coaching certifications a plus
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase