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Kapitus · 2 hours ago

Partner Development Manager I

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Kapitus is a company focused on partner development within the Channel Sales department, and they are seeking a Partner Development Manager I to drive new partner growth and engagement. The role involves managing partner relationships, conducting outreach, and ensuring a successful onboarding process for newly onboarded partners.

FinanceFinancial ServicesFinTechLendingSmall and Medium Businesses

Responsibilities

Conduct proactive outbound outreach to new, underperforming, and previously terminated partners to reintroduce Kapitus offerings and identify partnership opportunities

Develop targeted outreach campaigns (email, phone, and CRM-driven) to increase engagement across partner segments

Track engagement metrics and report on reactivation success rates and partner growth

Serve as the main point of contact for newly onboarded ISOs, ensuring a seamless transition through the onboarding pipeline

Educate new partners on Kapitus products, submission processes, and technology platforms to accelerate time-to-first-funding

Check references with other lenders to confirm accuracy and potential

Research, analyze, and provide background information on potential ISOs

Create and maintain onboarding materials, process guides, and performance check-ins during the first 90 days of partnership

Identify early-stage performance trends and collaborate with Partner Managers to transition mature partners to their respective teams when ISO growth metrics have been met

Seek new initiatives to re-engage with inactive ISOs prior to account termination

Contribute to team projects aimed at improving partner engagement, retention, and deal conversion rates

Participate in feedback loops with marketing and leadership to refine outbound and onboarding strategies

Manage daily deal flow and track active opportunities across multiple stages of the sales cycle

Follow up on outstanding items such as missing information, underwriting updates, outstanding stipulations and contract completion

Build strong relationships with partner contacts to ensure active engagement and responsiveness on all opportunities

Provide support coverage for partner accounts when team members are out of office or traveling

Converse with ISOs by phone, text and email to address immediate questions or concerns on deals

Strategize and implement new methods to grow accounts and resolve reoccurring issues

Sending weekly approval updates to ISOs to ensure deals are top of mind

Prepare and send contracts accurately, update deal statuses, and communicate effectively with underwriting to expedite funding

Compile competitive offers and intel from ISOs

Collaborate with Partnership Managers to identify growth opportunities and re-engagement strategies across partner portfolios

Analyze and report on partner performance data, providing insights to guide strategic initiatives

Maintain accurate records in CRM and deal trackers to ensure pipeline visibility and reporting accuracy

Support ISO recertification for all teams and compliance processes

Maintain a high level of professionalism, accuracy, and organization in all partner interactions

Manage deal pipeline and update deal tracker for the team

Other tasks as required by management

Qualification

B2B sales experiencePayment Processing knowledgeContract negotiationCRM proficiencyAnalytical skillsInterpersonal communicationPresentation skillsTime managementTeam playerAdaptability

Required

Bachelor's degree and/or comparable experience preferred

2+ years of B2B sales experience in the industry, ideally in Payment Processing, Financial Services, and/or Consultative Sales with a history of success

A true self-starter with a hunter mentality and strong desire to learn and grow in a fast paced environment

Excellent verbal, written, and interpersonal communication skills

Excellent analytical, presentation, and phone skills

Proven success in meeting and exceeding sales goals

Team player with a strong sense of accountability

Experience achieving metric and quality performance

Efficient planning, organization and time management skills

Goal oriented individual with a proactive approach in developing relationships with merchants and ISO partners

Proficient in Microsoft Excel, Word, PowerPoint and Outlook and CRM

Smart, hard-working individual who wants to be an integral part of a growing channel

Strong professionalism and adaptability