ICE · 1 month ago
Senior Solutions Sales Engineer, ICE Mortgage Technology
US-FL-Jacksonville
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expICE is a leading company in mortgage technology, and they are seeking a Senior Solutions Sales Engineer. This role involves collaborating across various teams to deliver best-practice solutions for complex business needs and supporting sales efforts for ICE Mortgage Technology’s products.
E-CommerceFashionJewelryMarketplace
Responsibilities
Mentor team members within the Solutions Engineering Team to ensure broad expertise across all mortgage technology solutions
Support onboarding and ongoing education for Sales and Business Development Teams, covering the full product suite
Manage and support demo environments that showcase the capabilities of ICE Mortgage Technology products
Participate in discovery for system updates and conversion projects, addressing both origination and servicing needs
Provide demonstration support across all ICE Mortgage Technology products, including Encompass LOS, TPO Connect, Consumer Connect, Data Connect, Data and Document Automation, Custom Acquisition, MSP, and other applications
Serve as the product liaison for new releases, authoring demo content that highlights key enhancements
Maintain a solid understanding of mortgage industry terminology and workflows
Analyze and compare departmental workflows, architecting best practice demonstrations
Assist sales representatives in preparing responses to RFI and RFP requests
Provide sales support for referring lenders to the Marketplace
Document and support related questions, providing feedback to Account Management teams
Assist in case queue management and support to ensure SLAs are met for all clients
Identify, position, and assist sales representatives in cross-selling ICE Mortgage Technology products and services
Qualification
Required
8+ years of consulting and consultative selling for enterprise software solutions, with direct experience in both mortgage origination and/or servicing
8+ years of mortgage banking and/or servicing experience, including multi-channel, secondary, and trades experience (desired)
Experience managing mortgage production and operational teams (desired)
Strong analytical, oral, and written communication skills
Business analysis experience (as in Product Management) is a plus
Experience configuring and troubleshooting client-server and mission-critical software solutions for both origination and servicing in the mortgage industry
Proficiency with Microsoft Office Suites and relevant operating systems
Experience with XML, SOAP, REST, JSON, .NET, JavaScript, scripting, and full stack development
Experience with .NET programming languages, network configuration, database architecture, and cloud deployment strategies (AWS, Azure, etc.)
Strong technical documentation and project management skills
Ability to manage multiple enterprise clients at various phases of the pre-sale and post-sale process for both origination and servicing solutions
Preferred
Bachelor's degree in Science or Business Management, or equivalent certifications and experience (degree strongly preferred)
5+ years' experience with enterprise software configuration and administration, including Encompass/MSP Administration and/or other enterprise loan origination and servicing system experience
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-01-13
Crowdfund Insider
2026-01-12
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