Casa Cipriani New York · 1 day ago
Hotel Operations Coordinator
New York, NY
Full-time
Onsite
Entry, Mid Level
$28/hr - $32/hr
2+ years expCasa Cipriani New York is seeking a Hotel Operations Coordinator to ensure seamless day-to-day operations across all hotel divisions. The role involves managing the implementation of a new hotel operations platform, coordinating guest services, and supporting cross-departmental communication to enhance operational efficiency.
Hospitality
Hiring Manager
Oksana Shur
Responsibilities
Assist in the launch, configuration, and continuous optimization of the hotel’s new operations system (e.g., HotSOS or equivalent platform)
Coordinate system training sessions and ensure departmental adoption across Housekeeping, Maintenance, and Guest Services
Monitor service orders, work orders, and preventive maintenance schedules to ensure timely and accurate completion
Track and analyze system data to identify efficiency opportunities and recurring service issues
Manage guest service requests in real time, ensuring prompt follow-up and interdepartmental communication
Maintain accurate records of guest preferences and service history within tracking system to personalize future stays
Support Front Office and Guest Relations teams in monitoring arrivals, VIP requests, and room readiness
Oversee daily room status updates and coordinate housekeeping priorities with maintenance needs
Log and follow up on all Out-of-Order (OOO) and Out-of-Service (OOS) room statuses, ensuring rapid turnaround
Liaise with Engineering to manage preventive maintenance schedules and track completion
Support department heads (Rooms, Housekeeping, Engineering) with project coordination, vendor communication, and reporting
Maintain key audit logs, supply inventory records, and recurring operational checklists
Assist with project timelines and reporting for ongoing property upgrades and maintenance cycles
Serve as the communication hub between operational departments to ensure information flows accurately and efficiently
Participate in regular leadership and service excellence meetings to share insights and process improvements
Support special initiatives led by HR and Operations related to training, sustainability, and guest experience innovation
Qualification
Required
2+ years of experience in luxury hotel operations, preferably within Rooms, Housekeeping, or Engineering
Proficiency in property management and service coordination platforms (e.g., HotSOS, Opera Cloud, SevenRooms, PeopleVine)
Strong analytical, organizational, and communication skills
Demonstrated ability to manage multiple priorities in a fast-paced, service-driven environment
A proactive, tech-savvy mindset with attention to detail and a commitment to hospitality excellence
Company
Casa Cipriani New York
Casa Cipriani is a true private members club in the modern sense, bringing together an eclectic community of those who enjoy life’s simple pleasures.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase