Collegium Pharmaceutical, Inc. · 1 month ago
Senior Manager, CRM
Stoughton, MA
Full-time
Onsite
Senior Level
$175K/yr - $190K/yr
6+ years expCollegium Pharmaceutical is building a leading, diversified biopharmaceutical company committed to improving the lives of people living with serious medical conditions. The Senior Manager CRM is responsible for the day-to-day operations of the Customer Relationship Management platform, ensuring it supports business goals across sales, marketing, and medical while collaborating cross-functionally to enhance usability and drive adoption.
BiotechnologyLife ScienceMedicalTherapeutics
Responsibilities
Serve as the subject matter expert (SME) and primary business owner of Veeva Vault CRM and accompanying applications (Align, Network, etc.)
Develop and implement strategies for using CRM and marketing automation platforms together, ensuring seamless data flow and a unified customer view
Ensure digital asset availability in CRM (Rep Triggered Email, CLM, etc.)
Lead the configuration and continuous improvement of the CRM platform in partnership with vendors and internal stakeholders
Ensure CRM data accuracy, integrity, and segmentation by managing regular data updates and audits
Identify and prioritize enhancements to improve efficiency, enablement, usability and functionality for sales, marketing, and medical teams
Identify opportunities to enhance Commercial execution
Support CRM users with training materials, troubleshooting, and onboarding
Proactively monitor CRM usage and adoption; drive continuous education and support for users
Develop activity level reporting for Commercial leadership, Sales leadership, and individual Field Sales personnel
Translate CRM data into insights that support decision-making and strategic planning
Work closely with internal stakeholders to align CRM activities with business needs
Coordinate with external vendors and third-party service providers to ensure smooth platform operation
Responsible for field help desk and support
Evaluate, consult on future tools such as AI related to field and operational efficiency, insights, and impact
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Finance, Business, Analytics or related field
6-8 years of experience in the pharmaceutical or life sciences industry supporting Veeva CRM
Strong analytical, communication, and stakeholder management skills
Strong attention to detail, problem-solving skills, and ability to translate business needs into technical solutions
Comfort working independently as an individual contributor with high accountability
Understanding of compliance and regulatory considerations in pharma/biotech industry
Company
Collegium Pharmaceutical, Inc.
Collegium Pharmaceutical is building a leading, diversified specialty pharmaceutical company committed to improving the lives of people living with serious medical conditions.
201-500 employees
H1B Sponsorship
Collegium Pharmaceutical, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
TPG BiotechNational Institute on Drug Abuse (NIDA)Frazier Healthcare Partners
2025-12-30Post Ipo Debt· $980M
2023-02-07Post Ipo Debt· $203.2M
2015-05-07IPO
Leadership Team
Vikram Karnani
President and CEO
Colleen Tupper
EVP & Chief Financial Officer
Recent News
2026-01-16
2026-01-09
MarketScreener
2025-12-31
Company data provided by crunchbase