VEIC · 15 hours ago
Helpdesk Support Specialist 1
Winooski, VT
Full-time
Hybrid
New Grad, Entry Level
$23/hr - $24/hr
0+ years expVEIC is a mission-driven organization seeking a Helpdesk Support Specialist 1 to respond to and resolve technology issues reported by staff. This role involves managing daily work, creating documentation, and providing support for various organizational activities in a collaborative environment.
EnergyEnergy EfficiencyNon ProfitSustainability
Responsibilities
Respond to and resolve staff technology problems and fulfill service requests
Create and Maintain documentation regarding standard processes
Responsible for following standard processes and procedures
Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc.)
Manages daily work with some input from the Service Desk manager or mentorship from senior techs
Participates in new technology rollouts
Other duties as assigned
Other duties as assigned
Qualification
Required
Strong personal commitment to the mission, vision, goals, and values of VEIC
Entry-level, up to two years' experience providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired
Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair
Moderate written communication skills
Ability to work well in a collaborative team environment
Basic understanding of Microsoft's Windows Operating Systems and Microsoft's Office Application Suite
Basic knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades
Basic knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras
Moderate analytical and problem-solving skills
All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations
Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks)
Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements
Visual acuity to view digital screens, documents, and presentations for prolonged periods
Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions
Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions
Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships
Occasional movement between meeting spaces, collaboration areas, and individual workstations
Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials
Benefits
Full range of medical benefits
403(b) eligibility with match
Combined Time Off (CTO)
Care and Concern leave
Parental leave
Wellbeing benefit
A community service day
Eight paid holidays that are effective as of your first day of employment
Company
VEIC
VEIC provides solutions for energy efficiency, building decarbonization, transportation electrification, clean and flexible grid.
201-500 employees
H1B Sponsorship
VEIC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Katherine Meyers, CPA
Chief Financial Officer
Brian Kealoha
Chief Growth & Impact Officer
Recent News
2025-08-23
2025-06-05
2025-05-08
Company data provided by crunchbase