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Benchmark Senior Living · 1 month ago

Regional Director of CCRC Operations

Waltham, MA

Full-time

Onsite

Director/Executive

7+ years exp

Benchmark Senior Living is dedicated to transforming the lives of seniors through human connection. The Regional Director of Operations is responsible for strategic leadership and operational oversight of multiple communities, ensuring excellence in clinical quality, resident satisfaction, and financial performance.

Health CareHospitality

Responsibilities

Provide overall management of the Executive Directors of one or more Benchmark communities, including several CCRCs within a region providing IL, AL, MC and SNF services. In some instances may need to serve as an Interim Executive Director

Lead strategic planning and execution for operational excellence, with accountability for census growth, NOI performance, and clinical outcomes

Monitor KPIs and implement action plans where performance is below expectations

Responsible for innovating and implementing processes and procedures to enhance the development of talent and systems

Responsible for operational leadership of all communities, in some instances serving as an interim Executive Director

Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income

Strong understanding of financial management as it relates to CCRCs across all lines of business; IL, AL, MC, and SNF. Also skilled nursing revenue with Medicare/Medicaid and Managed Care and private pay revenue streams

Develops and implements annual operating and capital budgets with relevant internal and external stakeholders

Monitor and manage community budgets, ensuring alignment with company financial targets

Maintain regular on-site presence in each community to provide leadership visibility and guidance

Flash forecasts community-specific P&L reports twice monthly

Forecasts monthly and quarterly P&L statements

Meets with investors and/or board members as needed and provides updates on the financial growth and health of their assets

Coach and mentor Executive Directors and department leaders to ensure strong leadership pipelines

Partner with HR and TA partners to implement performance reviews, development plans, and succession strategies

Build a culture of ownership, accountability, and engagement at all levels of the community

Embraces and champions corporate growth, to include possible redesign of role

Manages succession planning among community leadership teams

Champion exceptional resident care and service throughout the continuum (IL, AL, Memory Care, and SNF)

Ensure adherence to local, state, and federal regulations for IL, AL/MC and SNF

Directly oversees Regional Director in Marketing in the development and implementation of marketing and sales strategic plans

Uses effective interpersonal skills to influence operational excellence

And other responsibilities as outlined in formal job description

Qualification

Strategic leadershipOperational oversightFinancial managementSenior living experienceRegulatory complianceBudget managementCoachingSuccession planningMentoringInterpersonal skillsCommunication skills