Snowrelic Inc ยท 1 month ago
Customer Service/IT Support Specialist (W2)
Croton-On-Hudson, NY
Full-time
Onsite
New Grad, Entry LevelSnowrelic Inc is seeking a Customer Service/IT Support Specialist to enhance customer experience through effective communication and technical support. The role involves addressing customer inquiries, resolving technical issues, and collaborating with various departments to ensure customer satisfaction.
Cloud ComputingInformation TechnologySoftware Engineering
Responsibilities
Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Assist customers with product information, troubleshooting, and issue resolution
Maintain detailed records of customer interactions and resolutions in the support database
Work with CAI database
Input data as needed
Troubleshoot technical issues and escalate
Stay updated on product changes and enhancements to provide accurate information to customers
Work closely with other departments, including product development and sales, to address customer needs and feedback
Participate in team meetings to discuss customer trends, feedback, and potential improvements
Monitor and evaluate customer interactions to ensure compliance with company standards
Contribute to continuous improvement initiatives aimed at enhancing customer Answer phone calls and emails from a variety of customers, suppliers and vendors
Create proposals and contracts
Communicate with drivers and suppliers to monitor the location of shipments
Bookkeeping
Logistics support
Track and keep records of inventory
Maintain various databases and CRM systems
Able to work in a fast-paced environment
Qualification
Required
Excellent communication skills
Technical proficiency
Strong customer-centric mindset
Good multitasking abilities
Computer proficiency with MS Office Excel/data entry/book-keeping skills
Must be a strong communicator, critical thinker and highly organized
Willingness to learn from and work with senior team members
Good self-management/self-starter ability
Adaptable and resilient to diverse situations and tasks
Dependable
Preferred
Experience in logistics or waste management would be a positive
Science and math savvy
An interest in recycling/sustainability practices
Company
Snowrelic Inc
Snowrelic Inc was founded by technology professionals with a vision to provide quality and cost-effective Modern IT solutions.
Founded in 2021
11-50 employees
H1B Sponsorship
Snowrelic Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (10)
2022 (3)
Funding
Current Stage
Early StageLeadership Team
Raja Saleru
Global IT Sales Head - North America and India
Company data provided by crunchbase