HB Travels · 1 month ago
Travel Experience Designer
United States
Full-time
Remote
New Grad, Entry LevelHB Travels Agency USA is focused on delivering personalized, reliable service to travelers nationwide. They are seeking a Travel Experience Designer to craft personalized itineraries and manage bookings to ensure clients have a seamless and memorable travel experience.
Consumer Services
Responsibilities
Respond to client inquiries via email, phone, and messaging platforms in a timely, professional manner
Assist clients with designing customized travel experiences, booking changes, cancellations, and special accommodations
Provide accurate and current information regarding destinations, attractions, travel requirements, and agency procedures
Maintain organized client records and ensure clear communication throughout the planning and booking process
Follow up with clients prior to travel and after their trip to confirm details and gather feedback
Resolve concerns with empathy, creativity, and effective problem-solving
Qualification
Required
Strong written and verbal communication skills
Customer service experience
High attention to detail and excellent organizational skills
Creativity and a passion for designing unique travel experiences
Ability to learn new systems and booking tools quickly
A positive, client-focused attitude and genuine interest in helping travelers create unforgettable trips
Preferred
travel, tourism, or hospitality experience is a plus
Benefits
Fully remote flexibility – work from any location with a schedule that suits your lifestyle.
Travel perks and access to discounted industry rates.
Training and continuous support to help you grow in travel planning and client experience design.
A supportive, team-oriented environment dedicated to exceptional client care.
Company
HB Travels
HB Travels is a Massachusetts-based, home-operated travel agency dedicated to crafting unforgettable getaways, whether near or far.
Founded in 2022
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase