Foundation Finance Company Careers · 1 month ago
Dispute Analyst
Rothschild, WI
Full-time
Onsite
Entry Level
$22/hr - $23/hr
1+ years expFoundation Finance Company is one of the fastest-growing consumer finance companies in the U.S., working with home improvement contractors nationwide. The Dispute Analyst will handle incoming dispute claims, ensuring timely processing in accordance with regulations, while also providing support to department goals and coordinating loss reduction efforts.
Financial Services
Responsibilities
Intake, perform analysis, and research to resolve dispute claims within required timeframes while ensuring compliance with applicable rules and regulations
Professionally communicate with clients, internal partners, other financial institutions, merchants, etc. via phone, email, fax, or letter during the dispute process
Use sound judgment in addition to all available resources to make well-informed decisions when approving or denying a dispute
Research the validity of the dispute and the reasons behind it to best determine root causes
Assist in contacting past due customers to obtain payment or resolve issues in compliance with company policies
Assist with review of suspicious or questionable claims as needed
Work customer dispute emails as delegated
Monitor disputed transactions to more quickly and clearly identify risks
Other duties as assigned by management
Qualification
Required
Associate degree in business, finance, communication, marketing or related field OR 1 years' experience in related field
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Knowledge of Word Processing software; Spreadsheet software and Internet software
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of deadlines
Must be able to concentrate and perform accurately
Must be able to react to change productively
Benefits
Medical/dental/vision benefits
401(k) with company match
Casual dress work environment
Much, much, more
Company
Foundation Finance Company Careers
At Foundation Finance Company (FFC), we help home improvement dealers across the U.S. grow their businesses through fast, flexible financing solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase