UAB Medicine · 1 month ago
Systems Analyst - ENT - Voice
Birmingham, AL
Full-time
Onsite
Mid Level
$64K/yr - $104K/yr
4+ years expUAB Medicine is Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care. The Systems Analyst-ENT will be responsible for executing telecommunications projects related to VoIP systems, providing support and maintenance for various VoIP equipment, and collaborating with users to meet their communication needs.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Consult with users to determine most effective configurations to meet both their real and perceived VoIP requirements
Conduct on site surveys for additional services needed and changes of VoIP services. Maintain files within shared file system so others can review as needed
Assist customers with routine questions. With assistance, provide cost estimates for various types of equipment and monthly charges that may apply
Configure, install, maintain and repair fax lines, credit card machine lines
Configure, install, maintain and repair Cisco 7900 and 8800 series telephones
Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required
Responds to user complaints to resolve problems associated with Tier I VoIP related issues throughout the Hospital and clinics to include the following:
Replace VoIP phones
Create Voice Mail and Reset Voice Mail Passwords
Update Caller ID on specified lines
Install and troubleshoot wired and wireless headsets which connect to VoIP phones
Keep accurate count of all VoIP inventory
RMA VoIP equipment if applicable
Uses incident management database (Cherwell) to monitor queue, document, and track and provide assistance for user requests and/or resolution
Works closely with VoIP engineers on tasks related to VoIP projects to include the following tasks:
Program Finesse
Install Phones
Install wired and wireless headsets which connect to VoIP phones
Connect cables, run jumps from VG310/VG450/AudioCode analog gateway voice patch panel to data patch panel or 66/110 blocks
Qualification
Required
Associate's degree in Information Systems or a related field and four (4) years of related experience required
Work experience may substitute for education requirement
Preferred
Directly related experience supporting Cisco VoIP systems
Experience working with Cisco Unified Call Manager (minimum version 11.x)
Experience working with Cisco Unity Connect (minimum version 11.x)
Experience installing and maintaining Cisco 7900 and 8800 Series telephones
Ability to punch down cross connects on either 66 blocks or 110 blocks
Ability to tone cables using a toner/probe
Must be a highly detailed individual requiring some supervision
Customer Service background
CCM 11.x or higher certification
Unity Connection 11.x or higher certification
UCCX 11.x or higher certification
Windows certification
Linux certification
VMware certification
CCENT
CCT
CCNA – Voice
CCNA – Wireless
CCNP – Voice
CCNP – Wireless
Ability to sit at a computer for extended periods of time
Ability to lift and install equipment into network equipment racks
Available for afterhours on call support
Benefits
Robust educational assistance programs
Generous paid time off
Employee assistance and wellness programs
Paid parental leave
Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
Plus more.
Company
UAB Medicine
UAB medicine is a pharmaceutical company, it's operate in many country, mainly manufacturing heart problems medicine.
10001+ employees
H1B Sponsorship
UAB Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (54)
2022 (62)
2021 (59)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Doug Brewer
President, Tombigbee Healthcare Authhority and CEO, Whitfield Regional Hospital
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