Clayton · 1 month ago
Traveling Field Technician (Trimout Crew)
Waco, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expClayton is a leading single-family home builder dedicated to attainable housing and sustainable practices. The Customer Care Field Technician is responsible for delivering exceptional customer service by making warranty and service repairs, ensuring customer satisfaction through effective communication and attention to detail.
Real Estate
Responsibilities
Providing reliable and trustworthy service and customer support during customer home visits
Effectively schedule and manage all on-site inspections, repairs, maintenance, and testing tasks
Diagnosing error or technical problems and determining proper solutions
Ability to read blueprints or technical diagrams as provided by the engineering team
Experience with all hand tools, power tools and diagnostic tools
Ensure that all work orders, requests for service, and parts forms are properly detailed with required information
Provide polite, ethical, and knowledgeable communication to all customers (homeowners, retail team members, facility team members, and the home office support team)
Cooperate with customer care support staff and share information with the production team to improve the quality of our homes
Ensure and promote the satisfaction of our customers through exceptional attention to detail, thorough communication, knowledge of our homes and all components, demonstrate a sense of urgency, and a desire to provide excellent customer service
Provide support, knowledge, and input into the Net Promoter Score (NPS) process
Build positive relationships with all customers
Adhere to and support all Clayton policies and procedures
Operate vehicle in a safe manner and use field automation systems
Work with local, state, and federal inspectors to assure our homes are built to the proper codes as described in 24 CFR Part 3280 and our DAPIA
Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations
Qualification
Required
Minimum of five years of experience in the manufactured home building industry or similar, preferred
Computer literacy a plus. Successfully learn the programs necessary to complete all job responsibilities
Proven phone and interpersonal skills. Ability to communicate clearly and positively at all levels, including internal and external customers, peers, managers, and the home office
Ability to work flexible shifts and to adapt to changing work schedules
Ability to be away from home for several days at a time
Must be able to lift and carry up to 50 lbs
Work may require stooping, bending, crouching, crawling, pushing, and / or pulling
Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others
Work environment is not temperature controlled and may result in exposure to extreme temperatures
Work primarily involves sitting / standing, up to 4 hours at a time
Preferred
Painting
Floor Installation
Trim Installation
Drywall Repair
Benefits
Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton encourages holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Company
Clayton
Founded in 1956, Clayton is committed to opening doors to a better life through homeownership.
10001+ employees
H1B Sponsorship
Clayton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (5)
2022 (1)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2003-08-07Acquired
Leadership Team
Colt Davis
Chief Operating Officer, Home Building Group
Brooke Henry
Executive Assistant To Chief Information Officer
Recent News
2025-12-19
Morningstar.com
2025-09-24
Company data provided by crunchbase